Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310499 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Oct 21, 2025 → Oct 27, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 11, 2025
✓ SLA Met (10 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Oct 27, 2025)
▶ Clock Running
Status: Created
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Oct 21 → Oct 27, 2025
4 business days (counted)
Running total: 4 of ? biz days used
Created: Oct 21, 2025 Completed: Oct 27, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 21 → Oct 21 Created ▶ Running 0 0
Oct 21 → Oct 27 Assigned ▶ Running 4 4
Dispatch 0.0d
Coordinators 5.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.0 days
Over SLA
Billing
0.0 days
Created: Oct 21, 2025 Due: Nov 11, 2025 Completed: Oct 27, 2025 (15 days early)
📅
5.0 days Total Age
⏱️
5.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
5.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 134 days old
🚨
Primary Delay 5.0 days stuck in "Assigned"
⏱️
Total Delay 5.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.0d / 0.5d SLA
Closed
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 620 PUMP MODULE LD VERSION

Timeline

📋
▶
4 Work Order Created Oct 21, 10:34 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
⚠️ 5.0 business days
✔️
Status: Completed by Tami Dawe Oct 27, 2:21 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6d 3h, 0m
📄
▶
2 Status: Ready to Bill Oct 28, 12:55 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Oct 29, 2:38 PM
Invoice Number: SM-244964

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Oct 21, 10:34 AM
Invoice #
SM-244964

Work Details (1)

Name Type Status Qty Amount Date
WL-02978187 Parts Open 1 $929.50 Oct 21, 10:35 AM

Details