Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310507 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Oct 21, 2025 → Oct 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 11, 2025
✓ SLA Met (11 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Oct 24, 2025)
▶ Clock Running
Status: Created
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Oct 21 → Oct 24, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Oct 21, 2025 Completed: Oct 24, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 21 → Oct 21 Created ▶ Running 0 0
Oct 21 → Oct 24 Assigned ▶ Running 3 3
Dispatch 0.0d
Coordinators 4.0d
Field Work 0.0d
Billing 0.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.0 days
Over SLA
Field Work
0.0 days
Billing
0.8 days
Created: Oct 21, 2025 Due: Nov 11, 2025 Completed: Oct 24, 2025 (18 days early)
📅
4.0 days Total Age
⏱️
4.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 134 days old
🚨
Primary Delay 4.0 days stuck in "Assigned"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE IDP3 - STD 24V SPL N

Timeline

📋
▶
4 Work Order Created Oct 21, 10:54 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
⏳ 4.0 business days
✔️
▶
2 Status: Completed Oct 24, 10:05 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Kim Pearson
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Oct 27, 10:02 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 23h
📨
▶
2 Status: Invoice Pending Oct 27, 4:07 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Oct 29, 11:53 AM
Invoice Number: SM-244843

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Oct 21, 10:54 AM
Invoice #
SM-244843

Work Details (1)

Name Type Status Qty Amount Date
WL-02978217 Parts Open 1 $603.50 Oct 21, 10:55 AM

Details