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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310545 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Oct 21, 2025 → Oct 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 24, 2025
✓ SLA Met (3 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 21, 2025)
▶ Clock Running
Status: Created
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 21, 2025 Completed: Oct 21, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 21 → Oct 21 Created ▶ Running 0 0
Oct 21 → Oct 21 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Field Work
0.0 days
Billing
0.1 days
Created: Oct 21, 2025 Due: Oct 24, 2025 Completed: Oct 21, 2025 (3 days early)
📅
0.1 days Total Age
⏱️
0.1d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 15, 2025
Visit 2 Oct 20, 2025

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 134 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/21/25 MMcNamara

Technician Findings :  
Surveyed unit:
1. Intermittent cable function, requires replacement.
2. Strain relief spring stretched.
3. Switch broken during removal.
4. 0ne 850 nm led not functioning, .failed current test @760 mA), failed power test (low 107mW), cluster head needs replacement.
5. UDI label needs replacement.

Work Performed    
1. Replaced cable and strain relief.
2. Replaced broken switch.
3. Replaced probe head.
4 Replaced UUDI label.
Retest unit. Passed THOR test protocol.
🔧 Work Performed
1. Replaced cable and strain relief. 2. Replaced broken switch. 3. Replaced probe head. 4 Replaced UUDI label. Retest unit. Passed THOR test protocol.
🔍 Technician Findings
Surveyed unit: 1. Intermittent cable function, requires replacement. 2. Strain relief spring stretched. 3. Switch broken during removal. 4. 0ne 850 nm led not functioning, .failed current test @760 mA), failed power test (low 107mW), cluster head needs replacement. 5. UDI label needs replacement.
⚠️ Problem Description
The unit shorts out with any movement of the cord while trying to apply treatment.

Timeline

📋
▶
3 Work Order Created Oct 21, 1:38 PM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 1m
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: a0hF00000068GXfIAM, Mike McNamara
⏱️
4x Labor Added Oct 21, 1:49 PM
Type: Labor
Status: Open
Qty: 0.25, 1, 0.5, 1.5
✔️
Status: Completed by MICHAEL MCNAMARA Oct 21, 1:55 PM
From: Assigned
To: Completed
Duration in Previous: 15m
🏁
Status: Closed by MICHAEL MCNAMARA Oct 21, 2:12 PM
From: Completed, Closed
To: Closed, Ready to Bill
Duration in Previous: 16m, 0m
📨
▶
2 Status: Invoice Pending Oct 21, 3:22 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.8 business days
🧾
Invoice Created Oct 24, 6:21 AM
Invoice Number: SM-244322

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Oct 21, 1:38 PM
Invoice #
SM-244322

Work Details (4)

Name Type Status Qty Amount Date
WL-02978489 Labor Open 0.25 $26.25 Oct 21, 1:49 PM
WL-02978490 Labor Open 1 $119.00 Oct 21, 1:49 PM
WL-02978491 Labor Open 0.5 $52.50 Oct 21, 1:49 PM
WL-02978492 Labor Open 1.5 $178.50 Oct 21, 1:49 PM

Details