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WO-01310547 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Oct 21, 2025 → Dec 9, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 28, 2025
✗ SLA Missed (11 biz days late)
Active: 16 biz days
Paused: 10 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 1, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
14d
▶ Clock Running
Status: Assigned
Oct 21 → Nov 10, 2025
14 business days (counted)
Running total: 14 of 5 biz days used
⏸10d
⏸ Clock Paused
Status: Awaiting Parts
Nov 10 → Nov 25, 2025
10 business days (not counted)
1d
▶ Clock Running
Status: Reschedule
Nov 25 → Nov 30, 2025
1 business day (counted)
Running total: 15 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 30 → Dec 1, 2025
1 business day (counted)
Running total: 16 of 5 biz days used
Created: Oct 21, 2025 Completed: Dec 1, 2025
Business Days Used 16 / 5
0 5d budget +11d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 21 → Oct 21 Created ▶ Running 0 0 / 5
Oct 21 → Oct 21 Ready for Scheduling ▶ Running 0 0 / 5
Oct 21 → Nov 10 Assigned ▶ Running 14 14 / 5
Nov 10 → Nov 25 Awaiting Parts ⏸ Paused 10 —
Nov 25 → Nov 30 Reschedule ▶ Running 1 15 / 5
Nov 30 → Dec 1 Tech On Site ▶ Running 1 16 / 5
Dispatch 0.0d
Material Management 10.1d
Coordinators 16.2d
Field Work 7.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
10.1 days
Over SLA
Coordinators
16.2 days
Over SLA
Field Work
7.3 days
Over SLA
Billing
0.0 days
Created: Oct 21, 2025 Due: Oct 28, 2025 Completed: Dec 9, 2025 (41 days late)
📅
32.8 days Total Age
⏱️
14.2d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
27.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Franco Jackson — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 29, 2025
Visit 2 Nov 26, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 134 days old
🚨
Primary Delay 14.2 days stuck in "Assigned"
⏱️
Total Delay 27.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
14.2d / 0.5d SLA
Awaiting Parts
10.1d / 3.0d SLA
Reschedule
2.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
7.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12.9.25 PO received

30nov2025 fjackson work done.marking service complete, PO sent /follow email being sent to biomed

🔧 Work Performed
26nov2025 fjackson replaced bottom cover, verified functions ok 29oct2025 fjackson replaced batteries, bottom cover needs ordered
🔍 Technician Findings
2 year battery replacement, PD bottom cover
⚠️ Problem Description
PO request for 2 year battery replacement also PD to bottom cover Jackson, Robert
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 21, 1:40 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 21, 1:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7m
⚠️ 7.0 business days
⏱️
3x Labor Added Oct 29, 10:43 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 2, 31
⚠️ 7.2 business days
📦
▶
2 Parts Requested Nov 9, 10:25 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Robert Jackson
From: Assigned
To: Awaiting Parts
Duration in Previous: 19d 9h
🚨 10.0 business days
🔩
▶
2 2x Parts Added Nov 24, 7:32 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 14d 21h
⏳ 2.6 business days
⏱️
▶
2 Labor Added Nov 30, 3:38 PM
Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Robert Jackson
From: Reschedule
To: Tech On Site
Duration in Previous: 5d 20h
🔩
Parts Added Nov 30, 9:06 PM
Type: Parts
Status: Open
Qty: 2
✔️
Status: Completed by Robert Jackson Nov 30, 9:12 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 34m
⚠️ 7.0 business days
🏁
Status: Closed by Robert Jackson Dec 9, 3:30 PM
From: Completed
To: Closed
Duration in Previous: 8d 18h
📄
▶
2 Status: Ready to Bill Dec 10, 11:10 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Dec 11, 8:00 AM
Invoice Number: SM-248651

Bottlenecks

Assigned
Duration: 14.2 business days (threshold: 4.0 business hours)
Exceeded by 13.7 business days
Awaiting Parts
Duration: 10.1 business days (threshold: 3.0 business days)
Exceeded by 7.1 business days
Completed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

📦
Parts Order 00085017
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Oct 21, 1:40 PM
Invoice #
SM-248651

Work Details (7)

Name Type Status Qty Amount Date
WL-02989263 Labor Open 0.5 $0.00 Oct 29, 10:43 PM
WL-02989264 Labor Open 2 $190.00 Oct 29, 10:43 PM
WL-02989265 Travel Open 31 $0.00 Oct 29, 10:43 PM
WL-03019090 Parts Open 1 $130.48 Nov 24, 7:32 PM
WL-03019091 Expenses Open 1 $0.00 Nov 24, 7:32 PM
WL-03022045 Labor Open 1 $95.00 Nov 30, 3:38 PM
WL-03022101 Parts Open 2 $72.63 Nov 30, 9:06 PM

Details