Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310556 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Oct 21, 2025 → Oct 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 24, 2025
✓ SLA Met (1 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Oct 23, 2025)
▶ Clock Running
Status: Created
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Oct 21 → Oct 23, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Oct 21, 2025 Completed: Oct 23, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 21 → Oct 21 Created ▶ Running 0 0
Oct 21 → Oct 23 Assigned ▶ Running 2 2
Dispatch 0.0d
Coordinators 2.7d
Field Work 0.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.7 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Oct 21, 2025 Due: Oct 24, 2025 Completed: Oct 23, 2025 (1 days early)
📅
2.7 days Total Age
⏱️
2.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 134 days old
🚨
Primary Delay 2.7 days stuck in "Assigned"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/23/25 MMcnamara
Technician Findings    
S2197 Lollipop Probe Issue 1 - Missing all labels.

Work Performed    
Performed full service.(due Jan 26)
Added UDI and safety label.

 
🔧 Work Performed
Performed full service.(due in Jan 26) Added UDI and safety label.
🔍 Technician Findings
S2197 Lollipop Probe Issue 1 - Missing all labels.
⚠️ Problem Description
Perform Standard Service

Timeline

📋
▶
3 Work Order Created Oct 21, 2:16 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: a0hF00000068GXfIAM, Mike McNamara
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 2.8 business days
⏱️
▶
2 2x Labor Added Oct 23, 6:29 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL MCNAMARA
From: Assigned
To: Completed
Duration in Previous: 1d 16h
🏁
Status: Closed by MICHAEL MCNAMARA Oct 23, 6:35 AM
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by MICHAEL MCNAMARA Oct 23, 6:42 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6m
📨
Status: Invoice Pending by Hannah Shaw Oct 23, 9:36 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 54m, 0m
⏳ 3.0 business days
🧾
Invoice Created Oct 27, 1:41 PM
Invoice Number: SM-244390

Bottlenecks

Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Oct 21, 2:16 PM
Invoice #
SM-244390

Work Details (2)

Name Type Status Qty Amount Date
WL-02981066 Labor Open 3.5 $367.50 Oct 23, 6:29 AM
WL-02981067 Labor Open 0.5 $59.50 Oct 23, 6:29 AM

Details