Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (3 biz days late)
Active: 12 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
▶ Clock Running
Status: Created
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Oct 21 → Nov 6, 2025
12 business days (counted)
Running total: 12 of ? biz days used
Created: Oct 21, 2025Completed: Nov 6, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 21 → Oct 21
Created
▶ Running
0
0
Oct 21 → Nov 6
Assigned
▶ Running
12
12
Dispatch0.0d
Coordinators12.6d
Field Work0.0d
Billing1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.6 days
Over SLA
Field Work
0.0 days
Billing
1.0 days
Created: Oct 21, 2025
Due: Nov 21, 2025
Completed: Nov 4, 2025 (17 days early)
📅
10.6 daysTotal Age
⏱️
12.6d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
13.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 134 days old
🚨
Primary Delay12.6 days stuck in "Assigned"
⏱️
Total Delay13.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
12.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform bench Overhaul: Evaluated, unit has a bad IDP3 pump.
10/4/2025 Started tear down unit, clean valve block, replace all O-ring, plunger seal, internal leak valve, internal calibrated leak, exchange IDP3 pump. Cleaned inside spec-tube
body, ion chamber, ion support pole, replace new filament, metal gasket, retorque spec-tube
header. started up unit, perform fine test procedure, record parameter, chart record MDL/
Helium Stability. Unit leak check ok shut off unit, pack it up, ship unit back to customer.
🔍Technician Findings
Bad IDP3 pump.
⚠️Problem Description
Parts Prediction
03.09.2025 14:26:33 WF-BATCH
Agent: PIERCEB Timestamp: 2025-09-03 13:26:24
670029096
VSFLDHIS
VSFLDCL
VSFLDOV
VSFLDDP
IDP3TS
643100634
G8603-60002
____________________
Note
03.09.2025 14:26:32 WF-BATCH
Agent: PIERCEB Timestamp: 2025-09-03 13:26:24
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004236.
Salesperson - Matsua Garcia-Mendez; matsua.garcia-mendez@agilent.com; Mobile: 408-553-7642.
Pressure Wait Error.
📄Description
Helium Leak Detector, PD03 configuration
📞Call Description
VPD Bench Repair Trade
Timeline
📋
▶
3
Work Order Created Oct 21, 2:59 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLPBIA4, Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
🚨13.0 business days
🔩
5x Parts Added Nov 6, 11:44 AM
Type:Parts
Status:Open
Qty:1
⏱️
▶
3
Labor Added Nov 6, 12:01 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Minh Huynh
From:Assigned
To:Completed
Duration in Previous:15d 22h
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:2m
⏳2.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARANov 9, 10:17 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 22h
⏳1.0 business days
📨
▶
2
Status: Invoice Pending Nov 11, 2:30 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created Nov 12, 12:08 PM
Invoice Number:SM-246227
Bottlenecks
Assigned
Duration: 12.6 business days (threshold: 4.0 business hours)
Exceeded by 12.1 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)