Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310663 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Oct 21, 2025 → Oct 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (6 biz days early)
Active: 2 biz days
🕐 Clock stopped: Invoiced (Oct 23, 2025)
▶ Clock Running
Status: Created
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Oct 21 → Oct 23, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Completed
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 2 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Oct 21, 2025 Invoiced: Oct 23, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 21 → Oct 21 Created ▶ Running 0 0
Oct 21 → Oct 23 Ready for Scheduling ▶ Running 2 2
Oct 23 → Oct 23 Tech On Site ▶ Running 0 2
Oct 23 → Oct 23 Completed ▶ Running 0 2
Oct 23 → Oct 23 Assigned ▶ Running 0 2
Dispatch 0.0d
Coordinators 3.0d
Field Work 0.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Oct 21, 2025 Due: Oct 31, 2025 Completed: Oct 23, 2025 (8 days early)
📅
2.4 days Total Age
⏱️
2.4d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 134 days old
🚨
Primary Delay 2.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Assigned
0.7d / 0.5d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
25.10.22_MS: Performed PM. Review PM form for details. Returned unit to service.
🔍 Technician Findings
25.10.22_MS: Asset is due for PM.
⚠️ Problem Description
Requested by Mark Stelter: Need PM WO
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 21, 5:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.9 business days
⏱️
▶
2 Labor Added Oct 23, 8:04 AM
Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Mark Stelter
From: Ready for Scheduling, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 1d 14h, 0m
👷
▶
2 Status: Assigned Oct 23, 8:17 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Mark Stelter
🏁
Status: Closed by Mark Stelter Oct 23, 1:42 PM
From: Assigned
To: Closed
Duration in Previous: 5h 25m
📄
Status: Ready to Bill by Hannah Shaw Oct 24, 1:07 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 24m
📨
Status: Invoice Pending by Hannah Shaw Oct 24, 3:34 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 26m, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:41 PM
Invoice Number: SM-244714

Bottlenecks

Ready for Scheduling
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Assigned
Duration: 5.4 business hours (threshold: 4.0 business hours)
Exceeded by 1.4 business hours
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Oct 21, 5:06 PM
Invoice #
SM-244714

Work Details (1)

Name Type Status Qty Amount Date
WL-02981091 Labor Open 1.5 $0.00 Oct 23, 8:04 AM

Details