Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310733 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Oct 22, 2025 → Oct 26, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (5 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Oct 26, 2025)
▶ Clock Running
Status: Created
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Oct 22 → Oct 26, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Oct 22, 2025 Completed: Oct 26, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 22 → Oct 22 Created ▶ Running 0 0
Oct 22 → Oct 22 Assigned ▶ Running 0 0
Oct 22 → Oct 26 Tech On Site ▶ Running 2 2
Dispatch 0.0d
Coordinators 0.1d
Field Work 3.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
3.0 days
Over SLA
Billing
0.4 days
Created: Oct 22, 2025 Due: Oct 31, 2025 Completed: Oct 26, 2025 (5 days early)
📅
3.0 days Total Age
⏱️
3.0d in Tech On Site Longest Stage
🔄
5 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 133 days old
🚨
Primary Delay 3.0 days stuck in "Tech On Site"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
3.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
22oct2025 fjackson pm performed
🔍 Technician Findings
pm due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
3 Work Order Created Oct 22, 10:37 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jennifer Johnson
Technician: a0h5A00000Gc5c3QAB, Franco Jackson
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
🔧
Status: Tech On Site by Robert Jackson Oct 22, 11:36 AM
From: Assigned
To: Tech On Site
Duration in Previous: 58m
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Oct 26, 7:50 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4d 8h, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 27, 12:57 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 5m
📨
Status: Invoice Pending by Hannah Shaw Oct 27, 3:55 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 57m, 0m
🚨 72.0 business days
🧾
Invoice Created Feb 11, 10:44 AM
Invoice Number: SM-244832

Bottlenecks

Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Oct 22, 10:37 AM
Invoice #
SM-244832

Work Details (3)

Name Type Status Qty Amount Date
WL-02984786 Labor Open 0.5 $0.00 Oct 26, 7:50 PM
WL-02984787 Labor Open 1 $0.00 Oct 26, 7:50 PM
WL-02984788 Travel Open 22 $0.00 Oct 26, 7:50 PM

Details