Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (5 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Oct 24, 2025)
▶ Clock Running
Status: Created
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Oct 22 → Oct 24, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Oct 22, 2025Completed: Oct 24, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 22 → Oct 22
Created
▶ Running
0
0
Oct 22 → Oct 24
Assigned
▶ Running
2
2
Dispatch0.0d
Coordinators3.0d
Field Work0.0d
Billing1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Field Work
0.0 days
Billing
1.0 days
Created: Oct 22, 2025
Due: Nov 22, 2025
Completed: Oct 21, 2025 (32 days early)
📅
0.0 daysTotal Age
⏱️
3.0d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
2.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
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Completed with minor delays
Invoiced • 133 days old
🚨
Primary Delay3.0 days stuck in "Assigned"
⏱️
Total Delay2.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform Bench PM: Evaluated, unit's both filament passed calibration, but high gain/sensitivity
unstable. 10/21/2025 started tear down system. clean valve block, replace all O-ring, plunger
seal, internal calibrated leak, internal leak valve. Clean inside spec-tube body, ion chamber, ion support pole, replace new filament, metal gasket, retorque spec-tube header. Started up unit, perform fine test procedure, record parameter, charge record MDL/Helium Stability. Unit
leak check ok shut off unit, drain oil from pump, pack it up, ship unit back to customer.
🔍Technician Findings
UNIT' S SENSITIVITY UNSTABLE.
⚠️Problem Description
Shipper's Note
22.10.2025 08:14:49 PIERCEB
No Charge Domestic 6389555 has been saved
____________________
Note
22.10.2025 08:14:48 PIERCEB
Rec'd on 10/22/2025
____________________
Note
08.10.2025 13:21:21 WF-BATCH
Agent: PIERCEB Timestamp: 2025-10-08 12:21:12
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004262.
Salesperson - Jim Primm; james.primm@agilent.com; Mobile: 516-375-4864
Won't hold vacuum, unstable.
📄Description
VS MR15 Mobile Leak Detector
📞Call Description
VPD Bench Repair Trade
Timeline
📋
▶
3
Work Order Created Oct 22, 11:07 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLPBIA4, Minh Huynh
⏳3.0 business days
🔩
5x Parts Added Oct 24, 7:49 AM
Type:Parts
Status:Open
Qty:1, 2
⏱️
Labor Added Oct 24, 8:08 AM
Type:Labor
Status:Open
Qty:5
✔️
▶
2
Status: Completed Oct 24, 8:16 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:1m
⏳1.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAOct 26, 9:56 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 1h
⏳1.0 business days
📨
▶
2
Status: Invoice Pending Oct 27, 4:11 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Oct 29, 11:53 AM
Invoice Number:SM-244847
Bottlenecks
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)