Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310771 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 GULF BREEZE HOSPITAL PENSACOLA — 1110 GULF BREEZE PKWY OFC, Pensacola FL, 32561

Oct 22, 2025 → Oct 22, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (7 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 22, 2025)
▶ Clock Running
Status: Created
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 22, 2025 Completed: Oct 22, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 22 → Oct 22 Created ▶ Running 0 0
Oct 22 → Oct 22 Ready for Scheduling ▶ Running 0 0
Oct 22 → Oct 22 Assigned ▶ Running 0 0
Oct 22 → Oct 22 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.6d
Field Work 0.4d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Oct 22, 2025 Due: Oct 31, 2025 Completed: Oct 22, 2025 (9 days early)
📅
0.9 days Total Age
⏱️
1.1d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 133 days old
🚨
Primary Delay 1.1 days stuck in "Closed"
⏱️
Total Delay 0.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
PM Service, check all functions
⚠️ Problem Description
Request PM Service, check all functions Cogdill, Kevin
📄 Description
Linet Eleganza 4 Critical Care Bed

Timeline

📋
▶
2 Work Order Created Oct 22, 11:56 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 22, 12:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22m
🔧
Status: Tech On Site by Kevin Cogdill Oct 22, 4:23 PM
From: Assigned
To: Tech On Site
Duration in Previous: 4h 3m
⏱️
▶
3 Labor Added Oct 22, 7:17 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 2h 56m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Oct 23, 3:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 1m
📨
Status: Invoice Pending by Hannah Shaw Oct 23, 3:29 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 6m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Oct 30, 2:42 PM
Invoice Number: SM-244458

Bottlenecks

Assigned
Duration: 4.1 business hours (threshold: 4.0 business hours)
Exceeded by 0.1 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Oct 22, 11:56 AM
Invoice #
SM-244458

Work Details (1)

Name Type Status Qty Amount Date
WL-02980616 Labor Open 1.75 $0.00 Oct 22, 7:17 PM

Details