Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310772 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Oct 22, 2025 → Feb 18, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 29, 2025
✗ SLA Missed (73 biz days late)
Active: 78 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
24d
▶ Clock Running
Status: Assigned
Oct 22 → Nov 30, 2025
24 business days (counted)
Running total: 24 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 30 → Nov 30, 2025
0 business days (counted)
Running total: 24 of 5 biz days used
33d
▶ Clock Running
Status: Completed
Nov 30 → Jan 19, 2026
33 business days (counted)
Running total: 57 of 5 biz days used
21d
▶ Clock Running
Status: Reschedule
Jan 19 → Feb 18, 2026
21 business days (counted)
Running total: 78 of 5 biz days used
Created: Oct 22, 2025 Completed: Feb 18, 2026
Business Days Used 78 / 5
0 5d budget +73d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 22 → Oct 22 Created ▶ Running 0 0 / 5
Oct 22 → Oct 22 Ready for Scheduling ▶ Running 0 0 / 5
Oct 22 → Nov 30 Assigned ▶ Running 24 24 / 5
Nov 30 → Nov 30 Tech On Site ▶ Running 0 24 / 5
Nov 30 → Jan 19 Completed ▶ Running 33 57 / 5
Jan 19 → Feb 18 Reschedule ▶ Running 21 78 / 5
Dispatch 0.0d
Coordinators 46.0d
Field Work 33.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
46.0 days
Over SLA
Field Work
33.0 days
Over SLA
Billing
0.0 days
Created: Oct 22, 2025 Due: Oct 29, 2025 Completed: Feb 18, 2026 (111 days late)
📅
79.0 days Total Age
⏱️
33.0d in Completed Longest Stage
🔄
7 transitions Status Changes
⚠️
82.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 133 days old
🚨
Primary Delay 33.0 days stuck in "Completed"
⏱️
Total Delay 82.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
25.0d / 0.5d SLA
Completed
33.0d / 1.0d SLA
Reschedule
21.0d / 2.0d SLA
Closed
8.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
30nov2025 fjackson service complete/ awaiting PO
🔧 Work Performed
30oct2025 fjackson batteries replaced and fire barrier
🔍 Technician Findings
2 year battery replacement and fire barrier damaged
⚠️ Problem Description
PO request for 2 year battery replacement/ also fire barrier needs replaced Jackson, Robert
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Oct 22, 11:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 22, 12:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22m
⚠️ 8.1 business days
⏱️
3x Labor Added Nov 2, 11:27 PM
Type: Labor, Travel
Status: Open
Qty: 2, 0.75, 22
🚨 17.0 business days
🔩
2x Parts Added Nov 30, 11:32 AM
Type: Parts
Status: Open
Qty: 1, 2
🔧
Status: Tech On Site by Robert Jackson Nov 30, 11:43 AM
From: Assigned, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 39d 0h, 0m
🚨 33.0 business days
🔄
Status: Reschedule by Robert Jackson Jan 18, 9:45 PM
From: Completed
To: Reschedule
Duration in Previous: 49d 10h
🚨 21.0 business days
✔️
Status: Completed by Robert Jackson Feb 18, 10:07 AM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 30d 12h, 0m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 27, 10:02 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 8d 23h, 0m
💰
Status: Invoiced by Hannah Shaw Feb 27, 10:08 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
⏳ 2.0 business days
🧾
Invoice Created Mar 2, 8:00 AM
Invoice Number: SM-255170

Bottlenecks

Assigned
Duration: 25.0 business days (threshold: 4.0 business hours)
Exceeded by 24.5 business days
Completed
Duration: 33.0 business days (threshold: 1.0 business days)
Exceeded by 32.0 business days
Reschedule
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Oct 22, 11:58 AM
Invoice #
SM-255170

Work Details (5)

Name Type Status Qty Amount Date
WL-02993429 Labor Open 2 $190.00 Nov 2, 11:27 PM
WL-02993430 Labor Open 0.75 $0.00 Nov 2, 11:27 PM
WL-02993431 Travel Open 22 $0.00 Nov 2, 11:27 PM
WL-03022034 Parts Open 1 $0.00 Nov 30, 11:32 AM
WL-03022035 Parts Open 2 $67.41 Nov 30, 11:32 AM

Details