Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310832 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 San Jose Regional Medical — 225 N. Jackson Avenue, San Jose CA, 95116

Oct 22, 2025 → Oct 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (4 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Oct 27, 2025)
3d
▶ Clock Running
Status: Created
Oct 22 → Oct 27, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Oct 22, 2025 Completed: Oct 27, 2025
Coordinators 3.7d
Billing 2.6d
✓ SLA Met
Coordinators
3.7 days
Over SLA
Billing
2.6 days
Over SLA
Created: Oct 22, 2025 Due: Dec 31, 2025 Completed: Oct 25, 2025 (67 days early)
📅
2.7 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
5.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 133 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 5.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
3.7d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
2.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CREDENTIALING

Timeline

📋
Work Order Created Oct 22, 2:28 PM
Work Order: WO-01310832
Type: CSOL Orientation
Priority: PSM
⏳ 4.0 business days
✔️
Status: Completed by Alex Majetich Oct 27, 9:51 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 19h, 0m
⏱️
Labor Added Oct 27, 9:56 AM
Type: Labor
Status: Open
Qty: 2
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Oct 30, 3:15 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 5h
📨
Status: Invoice Pending by Hannah Shaw Oct 30, 4:51 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 35m
⏳ 2.9 business days
💰
Status: Invoiced by Hannah Shaw Nov 3, 1:30 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 21h
⏳ 2.0 business days
🧾
Invoice Created Nov 4, 5:58 PM
Invoice Number: SM-245160

Bottlenecks

Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Alexandra Majetich
Scheduled
Oct 22, 8:00 AM
Created
Oct 22, 2:28 PM
Invoice #
SM-245160

Work Details (1)

Name Type Status Qty Amount Date
WL-02985081 Labor Open 2 $70.00 Oct 27, 9:56 AM

Details