Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310948 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Oct 23, 2025 → Nov 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 13, 2025
✓ SLA Met (4 biz days early)
Active: 10 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
▶ Clock Running
Status: Created
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Oct 23 → Nov 6, 2025
10 business days (counted)
Running total: 10 of ? biz days used
Created: Oct 23, 2025 Completed: Nov 6, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 23 → Oct 23 Created ▶ Running 0 0
Oct 23 → Nov 6 Assigned ▶ Running 10 10
Dispatch 0.0d
Coordinators 11.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
11.0 days
Over SLA
Billing
2.0 days
Over SLA
Created: Oct 23, 2025 Due: Nov 13, 2025 Completed: Nov 6, 2025 (7 days early)
📅
11.0 days Total Age
⏱️
11.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
12.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 132 days old
🚨
Primary Delay 11.0 days stuck in "Assigned"
⏱️
Total Delay 12.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
11.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE IDP-7 PUMP W/INLET VALVE

Timeline

📋
▶
4 Work Order Created Oct 23, 9:22 AM
Work Order Created → Parts Added → Status: Assigned → Technician Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
🚨 11.0 business days
✔️
Status: Completed by Kim Pearson Nov 6, 8:29 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 14d 0h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Nov 7, 9:19 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
⏳ 2.0 business days
📨
Status: Invoice Pending by Yecenia Campos Nov 11, 12:17 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3d 14h
💰
Status: Invoiced by Yecenia Campos Nov 11, 12:47 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 29m
🧾
Invoice Created Nov 11, 4:33 PM
Invoice Number: SM-246173

Bottlenecks

Assigned
Duration: 11.0 business days (threshold: 4.0 business hours)
Exceeded by 10.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Oct 23, 9:22 AM
Invoice #
SM-246173

Work Details (1)

Name Type Status Qty Amount Date
WL-02981178 Parts Open 1 $900.50 Oct 23, 9:22 AM

Details