Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310988 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Oct 23, 2025 → Oct 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 13, 2025
✓ SLA Met (10 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Oct 29, 2025)
▶ Clock Running
Status: Created
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Oct 23 → Oct 29, 2025
4 business days (counted)
Running total: 4 of ? biz days used
Created: Oct 23, 2025 Completed: Oct 29, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 23 → Oct 23 Created ▶ Running 0 0
Oct 23 → Oct 29 Assigned ▶ Running 4 4
Dispatch 0.0d
Coordinators 5.0d
Field Work 0.0d
Billing 2.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.0 days
Over SLA
Field Work
0.0 days
Billing
2.3 days
Created: Oct 23, 2025 Due: Nov 13, 2025 Completed: Oct 29, 2025 (15 days early)
📅
5.0 days Total Age
⏱️
5.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
5.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 132 days old
🚨
Primary Delay 5.0 days stuck in "Assigned"
⏱️
Total Delay 5.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 600 PUMP, 1PH

Timeline

📋
▶
4 Work Order Created Oct 23, 11:16 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 2m
⚠️ 5.0 business days
✔️
Status: Completed by Kim Pearson Oct 29, 3:03 PM
From: Assigned
To: Completed
Duration in Previous: 6d 3h
🏁
Status: Closed by Kim Pearson Oct 29, 3:17 PM
From: Completed
To: Closed
Duration in Previous: 14m
📄
Status: Ready to Bill by Tami Dawe Oct 30, 9:21 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 3m
📨
Status: Invoice Pending by Hannah Shaw Oct 30, 2:07 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4h 46m
💰
Status: Invoiced by Hannah Shaw Oct 31, 12:40 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 32m
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:40 AM
Invoice Number: SM-245154

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Oct 23, 11:16 AM
Invoice #
SM-245154

Work Details (1)

Name Type Status Qty Amount Date
WL-02981360 Parts Open 1 $929.50 Oct 23, 11:19 AM

Details