Detailed work order timeline, KPIs, and analysis
MOBILE COUNTY EMS • Repair • P7
📍 MOBILE COUNTY EMS — 10394 Moffett Rd, Semmes AL, 36575
Oct 23, 2025 → Dec 11, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 23 → Oct 23 | Created | ▶ Running | 0 | 0 / 7 |
| Oct 23 → Oct 23 | Ready for Scheduling | ▶ Running | 0 | 0 / 7 |
| Oct 23 → Nov 7 | Assigned | ▶ Running | 11 | 11 / 7 |
| Nov 7 → Nov 12 | Scheduled | ▶ Running | 2 | 13 / 7 |
| Nov 12 → Nov 12 | Tech On Site | ▶ Running | 0 | 13 / 7 |
| Nov 12 → Nov 12 | Tech Off Site | ▶ Running | 0 | 13 / 7 |
| Nov 12 → Nov 19 | Reschedule | ▶ Running | 5 | 18 / 7 |
| Nov 19 → Nov 25 | Scheduled | ▶ Running | 4 | 22 / 7 |
| Nov 25 → Nov 25 | Tech On Site | ▶ Running | 0 | 22 / 7 |
| Nov 25 → Nov 25 | Tech Off Site | ▶ Running | 0 | 22 / 7 |
| Nov 25 → Nov 25 | Reschedule | ▶ Running | 0 | 22 / 7 |
| Nov 25 → Dec 4 | Awaiting Parts | ⏸ Paused | 5 | — |
| Dec 4 → Dec 5 | Ready for Scheduling | ▶ Running | 1 | 23 / 7 |
| Dec 5 → Dec 9 | Assigned | ▶ Running | 2 | 25 / 7 |
| Dec 9 → Dec 11 | Scheduled | ▶ Running | 2 | 27 / 7 |
| Dec 11 → Dec 11 | Tech On Site | ▶ Running | 0 | 27 / 7 |
12/17 CRW - On 12/11 Replaced Locking mechanism Parts. Installed one Each 8993390 Safety Cot release.
12/10/25 RBerry- Updated due date based on parts.
12/9/25 AJinerson - Email logged on WO-01311001 - Received email back from POC Bill confirming tech visit for 12/11 with eta around 10:00 a.m. for both WOs.
Sent email back asking if there are any further arrival instructions that we should provide tech with.
POC on-site: Bill Chambers # 850-510-8597
12/9/25 AJinerson - Email logged on WO-01311001 - Sent email to POC Bill Chambers confirming tech has received all parts (per tech) and offering tech visit on Thurs. 12/11 with eta around 10:00 a.m. for below WOs:
WO-01311001
WO-01311003
12/9/25 AJinerson - Tech confirmed he has already received all parts needed for WOs: WO-01311001 and WO-01311003 as of 12/9. Parts that are shipping on the WOs may be duplicate parts, but tech checked and the parts he already received today are the same parts that are being delivered on 12/10 and 12/11.
FSE also spoke with customer, customer requested to schedule on Thursday, 12/11. Will follow up w/ POC to confirm.
12/9/25 AJinerson - Parts delivery eta 12/11.
12/8/25 AJinerson - Per chatter on parts order, there was a shipping error on 12/5 that prevented this from being shipped out on 12/5. Per chatter, this will be shipping out today.
12/8/25 AJinerson - No parts ETA yet as of 12/8 11:00 a.m. EST.
12/5/25 AJinerson - WO went into RFS on late afternoon of 12/4 from awaiting parts.
Parts order still in "picked" status with no current ETA yet as of 12/5 8:45AM EST.
12/11/25/25 AJinerson - Tech went onsite as scheduled for today, 11/25 and realized that the parts that he received incorrect parts.
Tech placed WOs back into reschedule status, but checking w/ tech sup to see if these need to go into awaiting parts/how to proceed.
11/19/25 RCook- Updated due date based on parts. Removed delay code.
11/19/25 AJinerson - Call logged on WO-01311001. Called POC Bill to schedule tech visit. Offered tech visit on Monday, 11/24 but Bill wanted to schedule for Tuesday, 11/25 instead.
Confirmed tech visit for Tuesday, 11/25 with eta between 10AM-11AM.
POC onsite: Bill Chambers
Parts: Tech will have parts
11/19/25 AJinerson - WO-01311001 went back into RFS on 11/18 (into backlog) now that we have parts order needing to ship out.
Parts ETA to tech 11/21 by evening.
Per customer *schedule all services for same single service visit*
11/17/25 AJinerson - Site has case 00543325 open currently in "quoted" status.
We will have to wait to reschedule these remaining WOs once customer accepts quote for additional part needed and schedule accordingly once we have part(s) ETA.
Per customer *schedule all services for same single service visit*
11/12/25 AJinerson - Tech went onsite for 4 scheduled repairs today, 11/12. Site closes at 2:30/3PM, FSE was only able to complete 2 repairs in that time.
Additional parts needed to be ordered, and confirmed with customer that he wants to reschedule remaining repairs when the additional parts come in, to have it all serviced in only 1 more visit.
11/12/25 CRW - Still needs Safety Stop Cam Release replaced per customer request. Contacted Ashley Perry sales for quote on new parts that should have been on original quote.
11/7/25 AJinerson - Call logged on WO-01311001. Called Bill Chambers to schedule tech visit for 4 repairs. I offered tech visit for Monday 11/10 or Tuesday, 11/11 but they needed later in the week.
Bill confirmed scheduling for Weds 11/12 with arrival around 10AM (per tech arrival time given) for all 4 repairs.
No further arrival instructions needed per Bill and tech will have parts in hand.
11/6/25 AJinerson - Email logged on WO-01311001. Sent scheduling email to POC Bill offering tech visit on 11/10 with eta between 10AM-11AM for below WOs:
11/6/25 AJinerson - Call logged on WO-01311001. Called Bill Chambers to schedule tech visit for 4 repairs. No answer, left VM for Bill regarding scheduling.
11/5/25 RCook- Updated due date based on parts for WO-01307370. ave not received tracking for WO-01307370. Customer would like WO-01307370, WO-01302003, WO-01311003, WO-01311001, and WO-01302002 scheduled together
11/3/25 AJinerson - Site has FERNO Dispatched WO WO-01307370 still in awaiting parts for same site. No update on parts as of 10/22 per ASM.
10/30/25 AJinerson - Site has FERNO Dispatched WO WO-01307370 still in awaiting parts for same site. No update on parts as of 10/22 per ASM.
10/24/25 AJinerson - Discussed w/ tech SUP. Tech went on site 10/21 as scheduled but customer wanted more services that were listed on the quote but we did not have WOs for. We will have to reschedule this visit once all WOs ready to schedule, along with site's Ferno Dispatched WO-01307370 that is currently awaiting parts.
Customer wants all WOs serviced during same visit.
10/23/25 AJinerson - Site has FERNO Dispatched WO WO-01307370 in awaiting parts for same site. No update on parts as of 10/22 per ASM.
10/23/25 SReich - This originated from 00524259, which was a repair on a cot. Info was added to the problem description but WO was never created. Info is referenced on WO-01302002 and WO-01302003. Per Mark Franks, tech has the parts.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03004992 | Labor | Open | 4.75 | $0.00 | Nov 12, 4:01 PM |
| WL-03004993 | Travel | Open | 101 | $0.00 | Nov 12, 4:01 PM |
| WL-03004997 | Expenses | Open | 1 | $0.00 | Nov 12, 4:04 PM |
| WL-03005245 | Labor | Open | 2.5 | $0.00 | Nov 12, 6:32 PM |
| WL-03020196 | Labor | Open | 2.25 | $292.50 | Nov 25, 6:33 PM |
| WL-03020197 | Labor | Open | 0.75 | $97.50 | Nov 25, 6:33 PM |
| WL-03020198 | Travel | Open | 101 | $70.70 | Nov 25, 6:33 PM |
| WL-03020199 | Expenses | Open | 1 | $0.00 | Nov 25, 6:33 PM |
| WL-03030447 | Parts | Open | 1 | $112.00 | Dec 8, 4:42 PM |
| WL-03030448 | Expenses | Open | 1 | $21.03 | Dec 8, 4:42 PM |
| WL-03034242 | Labor | Open | 2.5 | $325.00 | Dec 11, 1:35 PM |
| WL-03034243 | Labor | Open | 0.75 | $97.50 | Dec 11, 1:35 PM |
| WL-03034244 | Travel | Open | 99 | $69.30 | Dec 11, 1:35 PM |