Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311016 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Oct 23, 2025 → Oct 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (6 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 23, 2025)
0d
▶ Clock Running
Status: Created
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 23, 2025 Completed: Oct 23, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 23 → Oct 23 Created ▶ Running 0 0
Oct 23 → Oct 23 Ready for Scheduling ▶ Running 0 0
Oct 23 → Oct 23 Tech On Site ▶ Running 0 0
Oct 23 → Oct 23 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Billing
0.3 days
Created: Oct 23, 2025 Due: Nov 30, 2025 Completed: Oct 23, 2025 (38 days early)
📅
0.4 days Total Age
⏱️
1.7d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 132 days old
🚨
Primary Delay 1.7 days stuck in "Closed"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
25.10.23_MS: Performed PM. Review PM form for details. Unit is in storage.
🔍 Technician Findings
'25.10.23_MS: Asset is due for PM. Found in Sec_D, 4th_floor, Rm 15
⚠️ Problem Description
Requested by Mark Stelter: Asset is due for a PM.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 23, 1:36 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
🔧
▶
2 Status: Tech On Site Oct 23, 1:46 PM
Status: Tech On Site → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Mark Stelter
⏱️
▶
2 Labor Added Oct 23, 2:05 PM
Labor Added → Status: Completed
✔️
Status: Completed by Mark Stelter
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 19m, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 24, 1:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 2m
📨
Status: Invoice Pending by Hannah Shaw Oct 24, 3:34 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 25m, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:41 PM
Invoice Number: SM-244714

Bottlenecks

Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Oct 23, 1:36 PM
Invoice #
SM-244714

Work Details (1)

Name Type Status Qty Amount Date
WL-02981637 Labor Open 1 $0.00 Oct 23, 2:05 PM

Details