Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311084 ↗ ServiceMax

MICROCHIP CORP • Repair • PC

📍 VPD Bench Repair — 14 Progress Road, Billerica MA, 01821

Oct 23, 2025 → Oct 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 6, 2025
✓ SLA Met (10 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 23, 2025)
0d
▶ Clock Running
Status: Created
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 23, 2025 Completed: Oct 23, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 23 → Oct 23 Created ▶ Running 0 0
Oct 23 → Oct 23 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
0.0 days
Created: Oct 23, 2025 Due: Nov 6, 2025 Completed: Oct 23, 2025 (14 days early)
📅
0.0 days Total Age
⏱️
0.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 132 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repaired TS300 module
📄 Description
REPAIRED TS 300 300 PUMP MODULE

Timeline

📋
▶
5 Work Order Created Oct 23, 3:13 PM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
✔️
Status: Completed by Tami Dawe
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Tami Dawe Oct 23, 3:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3m
📨
▶
2 Status: Invoice Pending Oct 23, 3:36 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.0 business days
🧾
Invoice Created Oct 27, 1:39 PM
Invoice Number: SM-244465

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Oct 23, 3:13 PM
Invoice #
SM-244465

Work Details (1)

Name Type Status Qty Amount Date
WL-02981772 Labor Open 1 $1,445.00 Oct 23, 3:15 PM

Details