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WO-01311203 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair/PM • PSM

📍 Agilent Technologies, VPD — 14 Progress Road, Billerica MA, 01821

Oct 24, 2025 → Oct 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed
Active: 5 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Oct 24 → Oct 30, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Canceled
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 4 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Oct 30 → Oct 31, 2025
1 business day (counted)
Running total: 5 of ? biz days used
Created: Oct 24, 2025 Completed: Oct 31, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Oct 30 Assigned ▶ Running 4 4
Oct 30 → Oct 30 Canceled ▶ Running 0 4
Oct 30 → Oct 30 Reschedule ▶ Running 0 4
Oct 30 → Oct 31 Assigned ▶ Running 1 5
Dispatch 0.0d
Coordinators 6.8d
Field Work 0.0d
Billing 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.8 days
Over SLA
Field Work
0.0 days
Billing
1.0 days
Created: Oct 24, 2025 Due: Nov 24, 2025 Completed: Oct 30, 2025 (25 days early)
📅
5.0 days Total Age
⏱️
5.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
5.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 131 days old
🚨
Primary Delay 5.0 days stuck in "Assigned"
⏱️
Total Delay 5.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
6.8d / 0.5d SLA
Reschedule
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Perform Bench PM: Evaluated, unit's filament burnt out. 10/30/2025 started tear down unit, clean valve block, replaced all O-ring, plunger seal, internal calibrated. Cleaned inside spec-tube body, installed hot source /filament kit, metal gasket, retorque spec-tube header. started up unit, perform fine test procedure, record parameter. unit leak check ok shut off unit, moved unit back to Calibration Dept.
🔍 Technician Findings
FILAMENT BURNT OUT.
⚠️ Problem Description
Approval Note 23.10.2025 10:23:38 PIERCEB Brian Mess Approval ____________________ Note 23.10.2025 10:12:18 WF-BATCH Agent: PIERCEB Timestamp: 2025-10-23 09:12:08 Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004262. Internal Agilent unit that needs Overhaul service.
📄 Description
VS MR15 Mobile Leak Detector
📞 Call Description
VPD Bench Overhaul

Timeline

📋
▶
3 Work Order Created Oct 24, 10:32 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: Shawn Kelley
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
⚠️ 5.0 business days
🚫
▶
3 Status: Canceled Oct 30, 1:43 PM
Status: Canceled → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kim Pearson
From: Reschedule
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Kim Pearson
Technician: Mike McNamara
👷
Technician Assigned by MICHAEL MCNAMARA Oct 31, 6:01 AM
Technician: Minh Huynh
🔩
4x Parts Added Oct 31, 9:08 AM
Type: Parts
Status: Open
Qty: 1
✔️
▶
3 Status: Completed Oct 31, 9:28 AM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5
🏁
Status: Closed by Minh Huynh
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 1.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARA Nov 2, 7:29 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 22h
⏳ 1.0 business days
📨
Status: Invoice Pending by Hannah Shaw Nov 3, 12:32 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 5h
💰
Status: Invoiced by Hannah Shaw Nov 3, 12:39 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
⏳ 2.0 business days
🧾
Invoice Created Nov 4, 5:54 PM
Invoice Number: SM-245477

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Repair/PM
Branch
ERLA - PROD
Technician
Minh Huynh
Scheduled
N/A
Created
Oct 24, 10:32 AM
Invoice #
SM-245477

Work Details (5)

Name Type Status Qty Amount Date
WL-02991358 Parts Open 1 $0.00 Oct 31, 9:08 AM
WL-02991359 Parts Open 1 $0.00 Oct 31, 9:08 AM
WL-02991360 Parts Open 1 $0.00 Oct 31, 9:08 AM
WL-02991361 Parts Open 1 $0.00 Oct 31, 9:08 AM
WL-02991378 Labor Open 5 $582.00 Oct 31, 9:29 AM

Details