Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311207 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Overhaul • PSM

📍 Entegris Inc — 706 Houston Clinton Dr, Burnet TX, 78611

Oct 24, 2025 → Dec 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (37 biz days late)
Active: 43 biz days
🕐 Clock stopped: Completed (Dec 30, 2025)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
43d
▶ Clock Running
Status: Assigned
Oct 24 → Dec 30, 2025
43 business days (counted)
Running total: 43 of ? biz days used
Created: Oct 24, 2025 Completed: Dec 30, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Dec 30 Assigned ▶ Running 43 43
Dispatch 0.0d
Coordinators 44.0d
Field Work 0.0d
Billing 3.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
44.0 days
Over SLA
Field Work
0.0 days
Billing
3.5 days
Created: Oct 24, 2025 Due: Nov 24, 2025 Completed: Dec 30, 2025 (35 days late)
📅
44.0 days Total Age
⏱️
44.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
45.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 29, 2025
Visit 2 Dec 30, 2025

AI Analysis

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Completed with significant delays
Invoiced • 131 days old
🚨
Primary Delay 44.0 days stuck in "Assigned"
⏱️
Total Delay 45.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
44.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Billing Review
1.8d / 2.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
1.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Perform Bench Overhaul 2: Evaluated, Unit vacuum not functioning. 12/29/2025 Started tear down vacuum system, Clean inside valve block, replaced all O-ring, plunger seal, internal leak valve, internal calibrated leak, exchange turbo pump, exchange DS032 mechanical pump. Cleaned inside spec-tube body, installed hot source with new filament, new metal gasket, retorque spec-tube header, new pre-amp board, new antenna. Started up unit, perform fine test procedure, record parameter, chart record N/A Unit leak check ok shut off unit, pack it up, ship unit back to customer.
🔍 Technician Findings
oil invaded valve block, vacuum system not functioning, DS302 mechanical pump.
⚠️ Problem Description
Note 23.10.2025 09:41:16 PIERCEB Overhaul 2 cost was determined by Overhaul 2 price $6500 minus PM price $2755. ____________________ Note 23.10.2025 09:25:50 WF-BATCH Agent: PIERCEB Timestamp: 2025-10-23 08:25:38 Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004262 Salesperson - Sean O’Brien; sean.obrien@agilent.com; Mobile: 281-352-5334 During PM Service SO# 6008143643, technician found oil in valve block, spec tube and turbo. Unit being returned to Billerica for Overhaul 2
📄 Description
VS MR15 Mobile Leak Detector
📞 Call Description
VPD Bench Overhaul Trade

Timeline

📋
▶
3 Work Order Created Oct 24, 10:39 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: Minh Huynh
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1m
🚨 44.0 business days
🔩
10x Parts Added Dec 30, 11:27 AM
Type: Parts
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Dec 30, 12:38 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Minh Huynh
From: Assigned
To: Completed
Duration in Previous: 67d 3h
🏁
Status: Closed by Minh Huynh Dec 30, 1:02 PM
From: Completed
To: Closed
Duration in Previous: 19m
⏳ 3.0 business days
💵
Status: Billing Review by Hannah Shaw Jan 2, 12:28 PM
From: Closed
To: Billing Review
Duration in Previous: 2d 23h
⏳ 2.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARA Jan 5, 1:13 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 3d 0h
📨
Status: Invoice Pending by Hannah Shaw Jan 5, 3:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 0m
🧾
▶
2 Invoice Created Jan 6, 11:31 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 20h 17m

Bottlenecks

Assigned
Duration: 44.0 business days (threshold: 4.0 business hours)
Exceeded by 43.5 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Overhaul
Branch
ERLA - PROD
Technician
Minh Huynh
Scheduled
N/A
Created
Oct 24, 10:39 AM
Invoice #
SM-250503

Work Details (12)

Name Type Status Qty Amount Date
WL-03049682 Parts Open 1 $0.00 Dec 30, 11:27 AM
WL-03049683 Parts Open 1 $0.00 Dec 30, 11:27 AM
WL-03049684 Parts Open 1 $0.00 Dec 30, 11:27 AM
WL-03049685 Parts Open 1 $0.00 Dec 30, 11:27 AM
WL-03049686 Parts Open 1 $0.00 Dec 30, 11:27 AM
WL-03049687 Parts Open 1 $0.00 Dec 30, 11:27 AM
WL-03049688 Parts Open 1 $0.00 Dec 30, 11:27 AM
WL-03049689 Parts Open 1 $0.00 Dec 30, 11:27 AM
WL-03049690 Parts Open 1 $0.00 Dec 30, 11:27 AM
WL-03049691 Parts Open 1 $0.00 Dec 30, 11:27 AM
WL-03049799 Labor Open 8 $1,486.00 Dec 30, 12:38 PM
WL-03049800 Labor Open 6 $0.00 Dec 30, 12:38 PM

Details