Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311268 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 SHARON HOSPITAL — 50 HOSPITAL HILL RD, SHARON CT, 06069

Oct 24, 2025 → Nov 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (33 biz days early)
Active: 11 biz days
🕐 Clock stopped: Invoiced (Nov 10, 2025)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Nov 10, 2025
11 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Completed
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 11 of ? biz days used
Created: Oct 24, 2025 Invoiced: Nov 10, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Nov 10 Ready for Scheduling ▶ Running 11 11
Nov 10 → Nov 10 Scheduled ▶ Running 0 11
Nov 10 → Nov 10 Tech On Site ▶ Running 0 11
Nov 10 → Nov 10 Tech Off Site ▶ Running 0 11
Nov 10 → Nov 10 Completed ▶ Running 0 11
Dispatch 0.5d
Coordinators 12.6d
Field Work 0.1d
Billing 7.8d
✓ SLA Met
Dispatch
0.5 days
Coordinators
12.6 days
Over SLA
Field Work
0.1 days
Billing
7.8 days
Over SLA
Created: Oct 24, 2025 Due: Dec 31, 2025 Completed: Nov 10, 2025 (51 days early)
📅
11.8 days Total Age
⏱️
11.8d in Ready for Scheduling Longest Stage
🔄
13 transitions Status Changes
⚠️
17.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 131 days old
🚨
Primary Delay 11.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 17.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
11.8d / 1.0d SLA
Scheduled
0.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
Ready to Bill
6.1d / 1.0d SLA
WO Correction Needed
1.8d
L2 Screening
0.5d / 1.0d SLA
L2 Review
3.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/21/2025 JNuovo - WO is in corrections status. The time sheet is locked so I can not make the correction. I texted my supervisor to unlock the time sheet.

11/10/2025 Brod - dispatched to Joseph nuovo, for Unit PBW25429398SA

🔧 Work Performed
Installation of 1 Panda BedWarmer and accessories complete.
🔍 Technician Findings
Installation of 1 Panda BedWarmer and accessories complete.
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TPBW25429398SA Scale serial number(s): P311514L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded), Giraffe)
📞 Call Description
GEHC MIC Installation - 1 PANDA

Timeline

📋
▶
2 Work Order Created Oct 24, 1:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 12.0 business days
📅
▶
3 Dispatch Scheduled Nov 10, 11:31 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 16d 22h
👷
Technician Assigned by Brandi Rodriguez
Technician: Joseph Nuovo
🔧
Status: Tech On Site by Joseph Nuovo Nov 10, 6:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6h 29m
⏱️
▶
2 6x Labor Added Nov 10, 6:09 PM
6x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Joseph Nuovo
From: Tech On Site
To: Tech Off Site
Duration in Previous: 13m
✔️
Status: Completed by Joseph Nuovo Nov 10, 6:16 PM
From: Tech Off Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Joseph Nuovo Nov 10, 6:37 PM
From: Completed
To: Closed
Duration in Previous: 21m
⏳ 2.7 business days
⏱️
▶
2 Labor Added Nov 13, 12:00 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
⚠️ 6.0 business days
💵
Status: Billing Review by Timothy Amburgey Nov 20, 12:41 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 7d 0h, 0m
⏳ 2.0 business days
🏁
Status: Closed by Joseph Nuovo Nov 21, 4:12 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 3h
⏳ 2.0 business days
🔍
Status: L2 Screening by Timothy Amburgey Nov 24, 9:16 AM
From: Closed
To: L2 Screening
Duration in Previous: 2d 17h
👀
Status: L2 Review by Sean Currie Nov 24, 1:26 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 4h 9m
⏳ 4.0 business days
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 6d 23h
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:08 PM
Invoice Number: 247866

Bottlenecks

Ready for Scheduling
Duration: 11.8 business days (threshold: 1.0 business days)
Exceeded by 10.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Nov 10, 9:00 AM
Created
Oct 24, 1:44 PM
Invoice #
247866

Work Details (7)

Name Type Status Qty Amount Date
WL-03002532 Labor Open 3.5 $450.00 Nov 10, 6:09 PM
WL-03002533 Labor Open 4 $180.00 Nov 10, 6:09 PM
WL-03002534 Labor Open 3.5 $0.00 Nov 10, 6:09 PM
WL-03002535 Expenses Open 1 $0.00 Nov 10, 6:09 PM
WL-03002536 Travel Open 146 $0.00 Nov 10, 6:09 PM
WL-03002537 Travel Open 146 $0.00 Nov 10, 6:09 PM
WL-03006050 Labor Open 0.016666666666667 $38.00 Nov 13, 12:00 PM

Details