Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311269 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Unity Hospital — 1555 Long Pond Rd, Rochester NY, 14626

Oct 24, 2025 → Nov 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (36 biz days early)
Active: 8 biz days
🕐 Clock stopped: Invoiced (Nov 5, 2025)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Oct 29, 2025
3 business days (counted)
Running total: 3 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Oct 29 → Nov 5, 2025
5 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Completed
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 8 of ? biz days used
Created: Oct 24, 2025 Invoiced: Nov 5, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Oct 29 Ready for Scheduling ▶ Running 3 3
Oct 29 → Nov 5 Scheduled ▶ Running 5 8
Nov 5 → Nov 5 Completed ▶ Running 0 8
Dispatch 6.8d
Coordinators 8.5d
Field Work 1.0d
Billing 14.5d
✓ SLA Met
Dispatch
6.8 days
Over SLA
Coordinators
8.5 days
Over SLA
Field Work
1.0 days
Billing
14.5 days
Over SLA
Created: Oct 24, 2025 Due: Dec 31, 2025 Completed: Nov 5, 2025 (56 days early)
📅
8.8 days Total Age
⏱️
15.9d in L2 Review Longest Stage
🔄
12 transitions Status Changes
⚠️
24.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 131 days old
🚨
Primary Delay 15.9 days stuck in "L2 Review"
⏱️
Total Delay 24.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.8d / 1.0d SLA
Scheduled
4.7d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
5.3d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
12.0d / 1.0d SLA
L2 Screening
6.8d / 1.0d SLA
WO Correction Needed
2.5d
L2 Review
15.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/29/2025 DMalloy - Dispatching for FSE Fanfan to be onsite on next week Tuesday, 11/04/2025.  

🔧 Work Performed
Panda warner installation
🔍 Technician Findings
INSTALLATION COMPLETED
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25429378SA Scale serial number(s): P311250L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - 1 PANDA

Timeline

📋
▶
2 Work Order Created Oct 24, 1:53 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 4.0 business days
👷
▶
3 Technician Assigned Oct 29, 2:45 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-04T05:00:00.000+0000, 2025-11-04T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 0h
📅
Dispatch Scheduled by Deon Malloy Oct 29, 11:30 PM
Scheduled For: 2025-11-04T13:00:00.000+0000
⏳ 2.1 business days
💵
2x Expenses Added Oct 31, 3:37 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
▶
2 6x Labor Added Nov 4, 7:35 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 6d 5h
💵
▶
2 Expenses Added Nov 5, 4:22 PM
Expenses Added → Status: Closed
🏁
Status: Closed by Fanfan Siku
From: Completed
To: Closed
Duration in Previous: 20h 47m
⏱️
Labor Added Nov 6, 10:39 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
▶
2 Status: 07e-Partial Project Nov 6, 10:44 AM
Status: 07e-Partial Project → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4m
🚨 10.0 business days
🔍
Status: L2 Screening by Timothy Amburgey Nov 20, 12:43 PM
From: Ready to Bill
To: L2 Screening
Duration in Previous: 14d 1h
⚠️ 7.0 business days
✏️
Status: WO Correction Needed by Sean Currie Dec 2, 3:10 PM
From: L2 Screening
To: WO Correction Needed
Duration in Previous: 12d 2h
⏳ 2.8 business days
🏁
Status: Closed by Fanfan Siku Dec 4, 6:02 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 14h
⏳ 4.0 business days
👀
Status: L2 Review by Sean Currie Dec 9, 11:35 AM
From: Closed
To: L2 Review
Duration in Previous: 5d 5h
🚨 16.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 8:24 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 21d 20h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Ready for Scheduling
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
L2 Screening
Duration: 6.8 business days (threshold: 1.0 business days)
Exceeded by 5.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Fanfan Siku
Scheduled
Nov 4, 8:00 AM
Created
Oct 24, 1:53 PM
Invoice #
SM-250436

Work Details (10)

Name Type Status Qty Amount Date
WL-02991962 Expenses Open 1 $0.00 Oct 31, 3:37 PM
WL-02991963 Expenses Open 1 $157.97 Oct 31, 3:37 PM
WL-02996348 Labor Open 5 $450.00 Nov 4, 7:35 PM
WL-02996349 Labor Open 2.5 $180.00 Nov 4, 7:35 PM
WL-02996350 Labor Open 0.5 $0.00 Nov 4, 7:35 PM
WL-02996351 Expenses Open 1 $0.00 Nov 4, 7:35 PM
WL-02996352 Travel Open 284 $0.00 Nov 4, 7:35 PM
WL-02996353 Travel Open 15 $0.00 Nov 4, 7:35 PM
WL-02997466 Expenses Open 1 $0.00 Nov 5, 4:22 PM
WL-02998333 Labor Open 0.016666666666667 $38.00 Nov 6, 10:39 AM

Details