Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311270 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Connecticut Childrens Medical Ctr — 282 Washington St, Hartford CT, 06106

Oct 24, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 8, 2025
✓ SLA Met (4 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Nov 3, 2025)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Oct 27, 2025
1 business day (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 27 → Oct 30, 2025
3 business days (counted)
Running total: 4 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Oct 30 → Nov 1, 2025
1 business day (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Completed
Nov 1 → Nov 1, 2025
0 business days (counted)
Running total: 5 of ? biz days used
1d
▶ Clock Running
Status: Closed
Nov 1 → Nov 3, 2025
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Incomplete
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 6 of ? biz days used
Created: Oct 24, 2025 Completed: Nov 3, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Oct 27 Ready for Scheduling ▶ Running 1 1
Oct 27 → Oct 30 Scheduled ▶ Running 3 4
Oct 30 → Nov 1 Tech On Site ▶ Running 1 5
Nov 1 → Nov 1 Completed ▶ Running 0 5
Nov 1 → Nov 3 Closed ▶ Running 1 6
Nov 3 → Nov 3 Incomplete ▶ Running 0 6
Dispatch 0.0d
Coordinators 4.7d
Field Work 2.0d
Billing 2.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.7 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
2.4 days
Over SLA
Created: Oct 24, 2025 Due: Nov 8, 2025 Completed: Oct 31, 2025 (8 days early)
📅
5.8 days Total Age
⏱️
3.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
29 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 28, 2025
Visit 2 Oct 29, 2025
Visit 3 Oct 31, 2025
Visit 4 Nov 1, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 131 days old
🚨
Primary Delay 3.0 days stuck in "Scheduled"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
2.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/27/2025 RArnold - Dispatching to Carlos for 10/29

🔧 Work Performed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD
🔍 Technician Findings
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 25 GOB - 25 BSPT

Timeline

📋
▶
2 Work Order Created Oct 24, 1:58 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
📅
▶
3 Dispatch Scheduled Oct 27, 12:48 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 22h
👷
Technician Assigned by Rebecca Arnold
Technician: Carlos Puebla
💵
2x Expenses Added Oct 27, 1:39 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🔧
Status: Tech On Site by Carlos Puebla Oct 29, 8:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 7h
⏳ 1.4 business days
⏱️
11x Labor Added Oct 30, 9:54 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 3, 4, 1, 10
⏳ 1.3 business days
⏱️
▶
3 4x Labor Added Nov 1, 1:48 PM
4x Labor Added → Expenses Added → Travel Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added
Type: Travel
Status: Open
Qty: 10
🚗
▶
2 Travel Added Nov 1, 4:00 PM
Travel Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 63
⏱️
▶
2 2x Labor Added Nov 1, 4:06 PM
2x Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 15
💵
2x Expenses Added Nov 1, 4:28 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Nov 1, 5:49 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
▶
2 Status: Completed Nov 1, 5:59 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 0.4 business days
⚠️
Status: Incomplete by Fady Messak Nov 3, 2:17 AM
From: Closed, Incomplete, Completed
To: Incomplete, Completed, Closed
Duration in Previous: 1d 9h, 0m
⏱️
▶
2 Labor Added Nov 3, 9:00 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6h 43m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Nov 4, 10:04 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 1h, 0m
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:22 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3h 16m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:40 PM
Invoice Number: SM-245567

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.9 business hours
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Carlos Puebla
Scheduled
Oct 29, 8:00 AM
Created
Oct 24, 1:58 PM
Invoice #
SM-245567

Work Details (29)

Name Type Status Qty Amount Date
WL-02985377 Expenses Open 1 $0.00 Oct 27, 1:39 PM
WL-02985378 Expenses Open 1 $173.71 Oct 27, 1:39 PM
WL-02990970 Labor Open 3 $450.00 Oct 30, 9:54 PM
WL-02990971 Labor Open 4 $570.00 Oct 30, 9:54 PM
WL-02990972 Labor Open 1 $100.00 Oct 30, 9:54 PM
WL-02990973 Labor Open 1 $0.00 Oct 30, 9:54 PM
WL-02990974 Expenses Open 1 $173.71 Oct 30, 9:54 PM
WL-02990975 Expenses Open 1 $0.00 Oct 30, 9:54 PM
WL-02990976 Expenses Open 1 $0.00 Oct 30, 9:54 PM
WL-02990977 Expenses Open 1 $0.00 Oct 30, 9:54 PM
WL-02990978 Expenses Open 1 $0.00 Oct 30, 9:54 PM
WL-02990979 Expenses Open 1 $0.00 Oct 30, 9:54 PM
WL-02990981 Travel Open 10 $0.00 Oct 30, 9:54 PM
WL-02992922 Labor Open 0.5 $0.00 Nov 1, 1:48 PM
WL-02992923 Labor Open 2 $380.00 Nov 1, 1:48 PM
WL-02992924 Labor Open 2 $300.00 Nov 1, 1:48 PM
WL-02992925 Labor Open 2 $450.00 Nov 1, 1:48 PM
WL-02992926 Expenses Open 1 $0.00 Nov 1, 1:50 PM
WL-02992927 Travel Open 10 $0.00 Nov 1, 1:52 PM
WL-02993023 Travel Open 126 $0.00 Nov 1, 4:00 PM
WL-02993025 Travel Open 63 $0.00 Nov 1, 4:01 PM
WL-02993026 Labor Open 0.5 $100.00 Nov 1, 4:06 PM
WL-02993027 Labor Open 0.5 $0.00 Nov 1, 4:06 PM
WL-02993028 Travel Open 15 $0.00 Nov 1, 4:08 PM
WL-02993029 Travel Open 15 $0.00 Nov 1, 4:08 PM
WL-02993044 Expenses Open 1 $0.00 Nov 1, 4:28 PM
WL-02993045 Expenses Open 1 $0.00 Nov 1, 4:28 PM
WL-02993078 Labor Open 1.5 $0.00 Nov 1, 5:49 PM
WL-02993658 Labor Open 0.016666666666667 $38.00 Nov 3, 9:00 AM

Details