Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311273 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Connecticut Childrens Medical Ctr — 282 Washington St, Hartford CT, 06106

Oct 24, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 8, 2025
✓ SLA Met (5 biz days early)
Active: 5 biz days
🕐 Clock stopped: Invoiced (Nov 1, 2025)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Oct 27, 2025
1 business day (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 27 → Nov 1, 2025
4 business days (counted)
Running total: 5 of ? biz days used
Created: Oct 24, 2025 Invoiced: Nov 1, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Oct 27 Ready for Scheduling ▶ Running 1 1
Oct 27 → Nov 1 Scheduled ▶ Running 4 5
Dispatch 0.1d
Coordinators 6.6d
Billing 15.9d
✓ SLA Met
Dispatch
0.1 days
Coordinators
6.6 days
Over SLA
Billing
15.9 days
Over SLA
Created: Oct 24, 2025 Due: Nov 8, 2025 Completed: Nov 1, 2025 (7 days early)
📅
5.7 days Total Age
⏱️
12.0d in Ready to Bill Longest Stage
🔄
11 transitions Status Changes
⚠️
15.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Oct 29, 2025
Visit 2 Oct 30, 2025
Visit 3 Oct 31, 2025

AI Analysis

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Completed with significant delays
Invoiced • 131 days old
🚨
Primary Delay 12.0 days stuck in "Ready to Bill"
⏱️
Total Delay 15.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Scheduled
4.9d / 2.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
14.2d / 1.0d SLA
WO Correction Needed
1.7d
L2 Screening
0.1d / 1.0d SLA
L2 Review
4.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/27/2025 RArnold - Dispatching to April for 10/29

🔧 Work Performed
Installation of 5 Giraffe bedwarmer and accessories complete.
🔍 Technician Findings
Installation of 5 Giraffe bedwarmer and accessories complete.
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded), Giraffe)
📞 Call Description
GEHC MIC Installation - 15 GW

Timeline

📋
▶
2 Work Order Created Oct 24, 2:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Oct 27, 12:51 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-29T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 22h
⚠️ 5.0 business days
🚗
6x Travel Added Oct 31, 7:41 PM
Type: Travel, Labor
Status: Open
Qty: 97, 2.5, 8, 0.25
⏱️
Labor Added Oct 31, 7:56 PM
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by April Nuovo Oct 31, 8:15 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 7h, 0m
⏳ 1.5 business days
⏱️
▶
2 Labor Added Nov 3, 9:00 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 13h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Nov 4, 9:39 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
🚨 12.0 business days
💵
Status: Billing Review by Timothy Amburgey Nov 20, 1:01 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 16d 3h, 0m
⏳ 2.0 business days
🏁
Status: Closed by April Nuovo Nov 21, 4:52 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 3h
⏳ 1.9 business days
🔍
Status: L2 Screening by Timothy Amburgey Nov 24, 8:51 AM
From: Closed
To: L2 Screening
Duration in Previous: 2d 15h
👀
Status: L2 Review by Sean Currie Nov 24, 9:32 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 41m
⏳ 4.0 business days
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 7d 2h
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:08 PM
Invoice Number: 247866

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
April Nuovo
Scheduled
Oct 29, 8:00 AM
Created
Oct 24, 2:04 PM
Invoice #
247866

Work Details (8)

Name Type Status Qty Amount Date
WL-02992542 Travel Open 97 $0.00 Oct 31, 7:41 PM
WL-02992537 Labor Open 2.5 $250.00 Oct 31, 7:41 PM
WL-02992538 Labor Open 8 $1,000.00 Oct 31, 7:41 PM
WL-02992539 Labor Open 0.25 $100.00 Oct 31, 7:41 PM
WL-02992540 Labor Open 2 $0.00 Oct 31, 7:41 PM
WL-02992541 Travel Open 97 $0.00 Oct 31, 7:41 PM
WL-02992558 Labor Open 0.25 $0.00 Oct 31, 7:56 PM
WL-02993657 Labor Open 0.016666666666667 $38.00 Nov 3, 9:00 AM

Details