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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311274 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Connecticut Childrens Medical Ctr — 282 Washington St, Hartford CT, 06106

Oct 24, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 8, 2025
✓ SLA Met (5 biz days early)
Active: 5 biz days
🕐 Clock stopped: Invoiced (Nov 1, 2025)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Oct 27, 2025
1 business day (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 27 → Oct 29, 2025
2 business days (counted)
Running total: 3 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Oct 29 → Nov 1, 2025
2 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Nov 1 → Nov 1, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Completed
Nov 1 → Nov 1, 2025
0 business days (counted)
Running total: 5 of ? biz days used
Created: Oct 24, 2025 Invoiced: Nov 1, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Oct 27 Ready for Scheduling ▶ Running 1 1
Oct 27 → Oct 29 Scheduled ▶ Running 2 3
Oct 29 → Nov 1 Tech On Site ▶ Running 2 5
Nov 1 → Nov 1 Tech Off Site ▶ Running 0 5
Nov 1 → Nov 1 Completed ▶ Running 0 5
Dispatch 1.7d
Coordinators 4.6d
Field Work 2.2d
Billing 14.2d
✓ SLA Met
Dispatch
1.7 days
Over SLA
Coordinators
4.6 days
Over SLA
Field Work
2.2 days
Over SLA
Billing
14.2 days
Over SLA
Created: Oct 24, 2025 Due: Nov 8, 2025 Completed: Nov 1, 2025 (7 days early)
📅
5.7 days Total Age
⏱️
12.0d in Ready to Bill Longest Stage
🔄
12 transitions Status Changes
⚠️
15.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Joseph Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 29, 2025
Visit 2 Oct 30, 2025
Visit 3 Oct 31, 2025

AI Analysis

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Completed with significant delays
Invoiced • 131 days old
🚨
Primary Delay 12.0 days stuck in "Ready to Bill"
⏱️
Total Delay 15.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Scheduled
2.9d / 2.0d SLA
Tech On Site
2.2d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
14.2d / 1.0d SLA
L2 Screening
1.7d / 1.0d SLA
L2 Review
4.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/27/2025 RArnold - Dispatching to Joseph for 10/29

🔧 Work Performed
Installations
🔍 Technician Findings
Installation of three Incubator Care Stations and accessories complete.
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25211034SA,TAB25191003SA,TAB25191004SA,TAB25191005SA,TAB25191006SA,TAB25191007SA,TAB25191008SA,TAB25191009SA,TAB25191010SA,TAB25191015SA,TAB25191016SA,TAB25191017SA,TAB25191018SA,TAB25191019SA,TAB25191020SA,TAB25191021SA,TAB25191022SA,TAB25191023SA,TAB25191024SA,TAB25191025SA,TAB25191026SA,TAB25191027SA,TAB25191028SA,TAB25191029SA,TAB25191030SA Scale serial number(s): G312404M,G312403M,G312269M,G312268M,G312400M,G312267M,G311951M,G311957M,G311956M,G311959M,G311958M,G311961M,G311960M,G311963M,G311962M,G312402M,G312393M,G312277M,G312276M,G312285M,G312284M,G312270M,G312271M,G313205M,G313204M *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe Incubator Carestation CS1
📞 Call Description
GEHC MIC Installation - 10 GINC

Timeline

📋
▶
2 Work Order Created Oct 24, 2:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
🗓️
▶
3 Status: Scheduled Oct 27, 12:52 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Joseph Nuovo
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-29T12:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Oct 29, 6:28 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 5h
⏱️
Labor Added Oct 29, 8:37 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.4 business days
⏱️
▶
2 3x Labor Added Oct 31, 7:47 PM
3x Labor Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 97
💵
Expenses Added Oct 31, 7:56 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
4 Labor Added Oct 31, 8:21 PM
Labor Added → Status: Tech Off Site → Status: Completed → Status: Closed
🚗
Status: Tech Off Site by Joseph Nuovo
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2d 1h
✔️
Status: Completed by Joseph Nuovo
From: Tech Off Site
To: Completed
Duration in Previous: 3m
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.4 business days
⏱️
▶
2 Labor Added Nov 3, 9:00 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 13h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Nov 4, 9:34 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
🚨 12.0 business days
🔍
Status: L2 Screening by Timothy Amburgey Nov 20, 1:03 PM
From: Ready to Bill
To: L2 Screening
Duration in Previous: 16d 3h
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Nov 21, 1:49 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 1d 0h
⚠️ 5.0 business days
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 9d 22h
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:08 PM
Invoice Number: 247866

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours
Tech On Site
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
L2 Screening
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Oct 29, 8:00 AM
Created
Oct 24, 2:06 PM
Invoice #
247866

Work Details (11)

Name Type Status Qty Amount Date
WL-02988971 Labor Open 0.5 $100.00 Oct 29, 8:37 PM
WL-02992548 Labor Open 2 $250.00 Oct 31, 7:47 PM
WL-02992549 Labor Open 8.5 $690.00 Oct 31, 7:47 PM
WL-02992550 Labor Open 2 $0.00 Oct 31, 7:47 PM
WL-02992554 Expenses Open 1 $0.00 Oct 31, 7:51 PM
WL-02992553 Expenses Open 1 $0.00 Oct 31, 7:51 PM
WL-02992555 Travel Open 97 $0.00 Oct 31, 7:51 PM
WL-02992556 Travel Open 97 $0.00 Oct 31, 7:51 PM
WL-02992559 Expenses Open 1 $0.00 Oct 31, 7:56 PM
WL-02992601 Labor Open 0.25 $0.00 Oct 31, 8:21 PM
WL-02993656 Labor Open 0.016666666666667 $38.00 Nov 3, 9:00 AM

Details