📍 Connecticut Childrens Medical Ctr — 282 Washington St, Hartford CT, 06106
Oct 24, 2025 → Oct 31, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✗ SLA Missed (1 biz days late)
Active: 6 biz days
🕐 Clock stopped: Completed (Nov 3, 2025)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Oct 31, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 5 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Oct 31 → Nov 1, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Completed
Nov 1 → Nov 1, 2025
0 business days (counted)
Running total: 5 of ? biz days used
1d
▶ Clock Running
Status: Closed
Nov 1 → Nov 3, 2025
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Incomplete
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 6 of ? biz days used
Created: Oct 24, 2025Completed: Nov 3, 2025
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 24 → Oct 24
Created
▶ Running
0
0
Oct 24 → Oct 31
Ready for Scheduling
▶ Running
5
5
Oct 31 → Oct 31
Scheduled
▶ Running
0
5
Oct 31 → Nov 1
Tech On Site
▶ Running
0
5
Nov 1 → Nov 1
Completed
▶ Running
0
5
Nov 1 → Nov 3
Closed
▶ Running
1
6
Nov 3 → Nov 3
Incomplete
▶ Running
0
6
Dispatch0.0d
Coordinators5.8d
Field Work0.8d
Billing2.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.8 days
Over SLA
Field Work
0.8 days
Billing
2.0 days
Over SLA
Created: Oct 24, 2025
Due: Oct 31, 2025
Completed: Oct 31, 2025 (on time)
📅
5.7 daysTotal Age
⏱️
5.7d in Ready for SchedulingLongest Stage
🔄
8 transitionsStatus Changes
⚠️
5.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1Oct 31, 2025
Visit 2Nov 1, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 131 days old
🚨
Primary Delay5.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay5.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.7d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/31/2025 RArnold -Dispatching to Carlos
🔧Work Performed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD
Scale serial number(s): TBD
🔍Technician Findings
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD
Scale serial number(s): TBD
⚠️Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD
Scale serial number(s): TBD
*See Shipment Notification with IPs and accessories attached to the EMSAR WO.