Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311281 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Gouverneur Hospital — 77 W Barney St., Gouverneur NY, 13642

Oct 24, 2025 → Dec 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (16 biz days early)
Active: 28 biz days
🕐 Clock stopped: Invoiced (Dec 8, 2025)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
26d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Dec 4, 2025
26 business days (counted)
Running total: 26 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 8, 2025
2 business days (counted)
Running total: 28 of ? biz days used
Created: Oct 24, 2025 Invoiced: Dec 8, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Dec 4 Ready for Scheduling ▶ Running 26 26
Dec 4 → Dec 8 Scheduled ▶ Running 2 28
Dispatch 3.0d
Coordinators 29.6d
Billing 2.3d
✓ SLA Met
Dispatch
3.0 days
Over SLA
Coordinators
29.6 days
Over SLA
Billing
2.3 days
Over SLA
Created: Oct 24, 2025 Due: Dec 31, 2025 Completed: Dec 8, 2025 (23 days early)
📅
28.7 days Total Age
⏱️
26.7d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
33.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 7, 2025
Visit 2 Dec 8, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 131 days old
🚨
Primary Delay 26.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 33.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
26.7d / 1.0d SLA
Scheduled
2.8d / 2.0d SLA
Closed
4.2d / 1.0d SLA
L2 Screening
3.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
L2 Review
10.0d
Ready to Bill
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
installed 1 Panda Warmer with attached scale and accessories. All devices passed testing and verification.
🔍 Technician Findings
installed 1 Panda Warmer with attached scale and accessories. All devices passed testing and verification.
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25469577SA Scale serial number(s): P312886L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - 1 PANDA

Timeline

📋
▶
2 Work Order Created Oct 24, 2:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 27.0 business days
👷
▶
3 Technician Assigned Dec 4, 12:16 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-12-08T00:00:00.000+0000, 2025-12-08T06:00:00.000+0000, 2025-12-08T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 40d 23h
💵
2x Expenses Added Dec 4, 1:34 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
▶
2 9x Labor Added Dec 8, 5:37 PM
9x Labor Added → Status: Completed
✔️
Status: Completed by April Nuovo
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 5h, 0m
⏳ 4.8 business days
⏱️
▶
2 Labor Added Dec 12, 11:16 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 3d 17h
⏳ 3.0 business days
💵
Status: Billing Review by Sean Currie Dec 16, 10:31 AM
From: L2 Screening
To: Billing Review
Duration in Previous: 3d 23h
👀
Status: L2 Review by Sean Currie Dec 16, 10:37 AM
From: Billing Review
To: L2 Review
Duration in Previous: 6m
🚨 10.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 30, 4:37 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 14d 6h
⏳ 2.9 business days
📨
Status: Invoice Pending by Timothy Amburgey Jan 2, 4:47 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3d 0h, 0m
🚨 20.9 business days
🧾
Invoice Created Feb 2, 4:33 PM
Invoice Number: SM-250436

Bottlenecks

Ready for Scheduling
Duration: 26.7 business days (threshold: 1.0 business days)
Exceeded by 25.7 business days
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.7 business hours
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
April Nuovo
Scheduled
Dec 8, 9:00 AM
Created
Oct 24, 2:14 PM
Invoice #
SM-250436

Work Details (12)

Name Type Status Qty Amount Date
WL-03026374 Expenses Open 1 $172.93 Dec 4, 1:34 PM
WL-03026375 Expenses Open 1 $0.00 Dec 4, 1:34 PM
WL-03030543 Labor Open 7 $0.00 Dec 8, 5:37 PM
WL-03030544 Labor Open 0.75 $0.00 Dec 8, 5:37 PM
WL-03030545 Labor Open 2 $180.00 Dec 8, 5:37 PM
WL-03030546 Labor Open 6 $525.00 Dec 8, 5:37 PM
WL-03030547 Expenses Open 1 $0.00 Dec 8, 5:37 PM
WL-03030548 Expenses Open 1 $0.00 Dec 8, 5:37 PM
WL-03030549 Travel Open 353 $0.00 Dec 8, 5:37 PM
WL-03030550 Travel Open 26 $0.00 Dec 8, 5:37 PM
WL-03030551 Travel Open 359 $0.00 Dec 8, 5:37 PM
WL-03035760 Labor Open 0.016666666666667 $38.00 Dec 12, 11:16 AM

Details