Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311282 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Oct 24, 2025 → Oct 28, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 7, 2025
✓ SLA Met (8 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Oct 28, 2025)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Oct 24 → Oct 28, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Oct 24, 2025 Completed: Oct 28, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Oct 28 Assigned ▶ Running 2 2
Dispatch 0.0d
Coordinators 2.7d
Billing 0.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.7 days
Over SLA
Billing
0.7 days
Created: Oct 24, 2025 Due: Nov 7, 2025 Completed: Oct 28, 2025 (10 days early)
📅
2.7 days Total Age
⏱️
2.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 131 days old
🚨
Primary Delay 2.7 days stuck in "Assigned"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.7d / 0.5d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
Exchange IDP3 Dry Task 115v

Timeline

📋
▶
4 Work Order Created Oct 24, 2:15 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
⏳ 3.0 business days
✔️
Status: Completed by Kim Pearson Oct 28, 1:17 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3d 23h, 0m
📄
Status: Ready to Bill by Tami Dawe Oct 29, 10:18 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 0m
📨
▶
2 Status: Invoice Pending Oct 29, 3:52 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Oct 30, 11:10 AM
Invoice Number: SM-245089

Bottlenecks

Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Oct 24, 2:15 PM
Invoice #
SM-245089

Work Details (1)

Name Type Status Qty Amount Date
WL-02983346 Parts Open 1 $603.50 Oct 24, 2:16 PM

Details