Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311283 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MIDSTATE MEDICAL CENTER — 435 LEWIS AVE, MERIDEN CT, 06451

Oct 24, 2025 → Nov 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (23 biz days early)
Active: 21 biz days
🕐 Clock stopped: Invoiced (Nov 25, 2025)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Nov 25, 2025
21 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Completed
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 21 of ? biz days used
Created: Oct 24, 2025 Invoiced: Nov 25, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Nov 25 Ready for Scheduling ▶ Running 21 21
Nov 25 → Nov 25 Scheduled ▶ Running 0 21
Nov 25 → Nov 25 Tech On Site ▶ Running 0 21
Nov 25 → Nov 25 Completed ▶ Running 0 21
Dispatch 2.0d
Coordinators 22.5d
Field Work 0.1d
Billing 0.2d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Coordinators
22.5 days
Over SLA
Field Work
0.1 days
Billing
0.2 days
Created: Oct 24, 2025 Due: Dec 31, 2025 Completed: Nov 25, 2025 (36 days early)
📅
21.7 days Total Age
⏱️
21.7d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
22.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 131 days old
🚨
Primary Delay 21.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 22.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.7d / 1.0d SLA
Scheduled
0.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.3d / 1.0d SLA
L2 Screening
2.0d / 1.0d SLA
L2 Review
0.1d
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installation of 2 Panda Warmers and accessories complete.
🔍 Technician Findings
Installation of 2 Panda Warmers and accessories complete.
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25459513SA,PBW25459514SA Scale serial number(s): P309721L,P309722L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - 2 PANDA

Timeline

📋
▶
2 Work Order Created Oct 24, 2:18 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
🚨 22.0 business days
👷
▶
3 Technician Assigned Nov 25, 9:06 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-25T06:00:00.000+0000, 2025-11-25T00:00:00.000+0000, 2025-11-25T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 31d 19h
🔧
Status: Tech On Site by Joseph Nuovo Nov 25, 3:50 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6h 43m
⏱️
5x Labor Added Nov 25, 3:59 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 5.5, 118
✔️
Status: Completed by Joseph Nuovo Nov 25, 4:47 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 57m, 0m
⏱️
▶
2 Labor Added Nov 26, 9:33 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 16h 46m
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Dec 1, 11:42 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 5d 2h
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 49m
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:08 PM
Invoice Number: 247866

Bottlenecks

Ready for Scheduling
Duration: 21.7 business days (threshold: 1.0 business days)
Exceeded by 20.7 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Nov 25, 9:00 AM
Created
Oct 24, 2:18 PM
Invoice #
247866

Work Details (6)

Name Type Status Qty Amount Date
WL-03020005 Labor Open 2.5 $450.00 Nov 25, 3:59 PM
WL-03020006 Labor Open 5.5 $360.00 Nov 25, 3:59 PM
WL-03020007 Labor Open 2.5 $0.00 Nov 25, 3:59 PM
WL-03020008 Travel Open 118 $0.00 Nov 25, 3:59 PM
WL-03020009 Travel Open 118 $0.00 Nov 25, 3:59 PM
WL-03020636 Labor Open 0.016666666666667 $38.00 Nov 26, 9:33 AM

Details