Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311425 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Maimonides Medical Center — 4802 10th Ave, Brooklyn NY, 11219

Oct 27, 2025 → Oct 28, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (3 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Oct 28, 2025)
1d
▶ Clock Running
Status: Created
Oct 27 → Oct 28, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Oct 27, 2025 Completed: Oct 28, 2025
Coordinators 2.0d
Billing 1.5d
✓ SLA Met
Coordinators
2.0 days
Billing
1.5 days
Created: Oct 27, 2025 Due: Dec 31, 2025 Completed: Oct 28, 2025 (64 days early)
📅
2.0 days Total Age
⏱️
7.2d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
6.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 7.2 days stuck in "Closed"
⏱️
Total Delay 6.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
2.0d / 2.0d SLA
Closed
7.2d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Credentialing

Timeline

📋
Work Order Created Oct 27, 9:13 AM
Work Order: WO-01311425
Type: CSOL Services
Priority: PSM
⏳ 2.0 business days
⏱️
Labor Added Oct 28, 5:43 PM
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Danielle Corff Oct 28, 6:06 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 8h, 0m
⚠️ 7.7 business days
📄
Status: Ready to Bill by Wayne Rush Nov 6, 2:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 21h
📨
Status: Invoice Pending by Timothy Amburgey Nov 6, 4:27 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 41m
💰
Status: Invoiced by Timothy Amburgey Nov 7, 4:02 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 23h 34m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:37 PM
Invoice Number: SM-245770

Bottlenecks

Closed
Duration: 7.2 business days (threshold: 1.0 business days)
Exceeded by 6.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Danielle Corff
Scheduled
Oct 28, 12:00 PM
Created
Oct 27, 9:13 AM
Invoice #
SM-245770

Work Details (1)

Name Type Status Qty Amount Date
WL-02986974 Labor Open 2 $70.00 Oct 28, 5:43 PM

Details