Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311430 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Oct 27, 2025 → Oct 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (1 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Oct 30, 2025)
▶ Clock Running
Status: Created
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Oct 27 → Oct 30, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 3 of ? biz days used
Created: Oct 27, 2025 Completed: Oct 30, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 27 → Oct 27 Created ▶ Running 0 0
Oct 27 → Oct 30 Assigned ▶ Running 3 3
Oct 30 → Oct 30 Tech On Site ▶ Running 0 3
Dispatch 0.0d
Coordinators 4.0d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.0 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Oct 27, 2025 Due: Oct 31, 2025 Completed: Oct 30, 2025 (1 days early)
📅
4.0 days Total Age
⏱️
4.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
3.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 4.0 days stuck in "Assigned"
⏱️
Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.0d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.6d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed PM service.
🔍 Technician Findings
Stretcher is operational. Showing LO Battery on Scale
⚠️ Problem Description
Preventive Maintenance
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
3 Work Order Created Oct 27, 9:24 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jennifer Johnson
Technician: a0hF0000004AaTlIAK, Craig Walker
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 4.0 business days
🔧
▶
2 Status: Tech On Site Oct 30, 8:33 AM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 10
✔️
▶
2 Status: Completed Oct 30, 9:10 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Craig Walker
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw Oct 30, 1:49 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4h 35m
📨
▶
2 Status: Invoice Pending Oct 30, 2:03 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Nov 1, 7:55 AM
Invoice Number: SM-245148

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Oct 27, 9:24 AM
Invoice #
SM-245148

Work Details (3)

Name Type Status Qty Amount Date
WL-02989473 Labor Open 0.5 $0.00 Oct 30, 8:37 AM
WL-02989474 Labor Open 1 $0.00 Oct 30, 8:37 AM
WL-02989475 Travel Open 10 $0.00 Oct 30, 8:37 AM

Details