Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311435 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Oct 27, 2025 → Dec 15, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (27 biz days late)
Active: 32 biz days
🕐 Clock stopped: Completed (Dec 15, 2025)
▶ Clock Running
Status: Created
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
32d
▶ Clock Running
Status: Assigned
Oct 27 → Dec 15, 2025
32 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 32 of ? biz days used
Created: Oct 27, 2025 Completed: Dec 15, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 27 → Oct 27 Created ▶ Running 0 0
Oct 27 → Dec 15 Assigned ▶ Running 32 32
Dec 15 → Dec 15 Tech On Site ▶ Running 0 32
Dispatch 0.0d
Coordinators 33.0d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
33.0 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Oct 27, 2025 Due: Oct 31, 2025 Completed: Dec 15, 2025 (44 days late)
📅
33.0 days Total Age
⏱️
33.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
32.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 128 days old
🚨
Primary Delay 33.0 days stuck in "Assigned"
⏱️
Total Delay 32.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
33.0d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
3 Work Order Created Oct 27, 9:33 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jennifer Johnson
Technician: a0h5A000009VTLzQAO, Joe Evans
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 33.0 business days
🔧
Status: Tech On Site by Joe Evans Dec 15, 3:30 PM
From: Assigned
To: Tech On Site
Duration in Previous: 49d 6h
⏱️
▶
2 2x Labor Added Dec 15, 3:56 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 26m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 15, 4:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 14m
📨
Status: Invoice Pending by Hannah Shaw Dec 15, 4:26 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 14m, 0m
⚠️ 5.9 business days
🧾
Invoice Created Dec 22, 8:42 AM
Invoice Number: SM-249148

Bottlenecks

Assigned
Duration: 33.0 business days (threshold: 4.0 business hours)
Exceeded by 32.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Oct 27, 9:33 AM
Invoice #
SM-249148

Work Details (2)

Name Type Status Qty Amount Date
WL-03038245 Labor Open 1 $0.00 Dec 15, 3:56 PM
WL-03038246 Labor Open 0.5 $0.00 Dec 15, 3:56 PM

Details