Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311438 ↗ ServiceMax

PHILIPS HEALTHCARE • Training • PC

📍 Horace Barnes Trunk Stock — 834 Tealwood Dr Apt 104, Brandon FL, 33510

Oct 27, 2025 → Nov 3, 2025

✅ Completed

PC

SLA Clock

Per client agreement · Target: Oct 31, 2025

✗ SLA Missed (1 biz days late)

Active: 5 biz days

🕐 Clock stopped: Tech Off Site (Nov 3, 2025)

▶ Clock Running

Status: Created

Oct 27 → Oct 27, 2025

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Assigned

Oct 27 → Oct 27, 2025

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Scheduled

Oct 27 → Oct 27, 2025

0 business days (counted)

Running total: 0 of ? biz days used

5d

▶ Clock Running

Status: Tech On Site

Oct 27 → Nov 3, 2025

5 business days (counted)

Running total: 5 of ? biz days used

Created: Oct 27, 2025 Tech Off Site: Nov 3, 2025

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Oct 27 → Oct 27	Created	▶ Running	0	0
Oct 27 → Oct 27	Assigned	▶ Running	0	0
Oct 27 → Oct 27	Scheduled	▶ Running	0	0
Oct 27 → Nov 3	Tech On Site	▶ Running	5	5

Dispatch 0.1d

Coordinators 0.8d

Field Work 5.4d

✗ SLA Missed

Dispatch
0.1 days

Coordinators
0.8 days

Field Work
5.4 days
Over SLA

Created: Oct 27, 2025 Due: Oct 31, 2025 Completed: Nov 3, 2025 (2 days late)

📅

6.0 days Total Age

⏱️

5.4d in Tech On Site Longest Stage

🔄

5 transitions Status Changes

⚠️

4.4d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

4 lines Work Details

🚩

4 visits On-Site Trips

👤

Self-Scheduled Scheduling

🚩

4 On-Site Visits

4 on-site visits — why were multiple trips needed?

👤 Self-scheduled by Horace Barnes — scheduling delays attributed to technician, not coordinators

Visit 1 Oct 27, 2025

Visit 2 Oct 29, 2025

Visit 3 Oct 30, 2025

Visit 4 Oct 31, 2025

AI Analysis

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Generating AI analysis...

Completed with minor delays

Closed • 128 days old

🚨

Primary Delay 5.4 days stuck in "Tech On Site"

⏱️

Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.1d / 0.5d SLA

Scheduled

0.8d / 2.0d SLA

Tech On Site

5.4d / 1.0d SLA

Tech Off Site

0.0d / 2.0d SLA

Completed

0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/27/2025 SRobinson- Created follow up WO as requested. (Old WO-01310897) -Follow up notes - new hire training

🔧 Work Performed

                        new hire week 2                    

🔍 Technician Findings

                        new hire week 2                    

⚠️ Problem Description

                        WO Creation Needed for NB EMSAR U Courses                    

📞 Call Description

                        NB Training                    

Timeline

📋

Work Order Created Oct 27, 9:45 AM

Work Order: WO-01311438

Type: Training

Priority: PC

👷

▶

3 Technician Assigned Oct 27, 10:12 AM

Technician Assigned → Status: Assigned → Dispatch Scheduled

👷

Status: Assigned by Mandy Newman

From: Entered, Assigned

To: Assigned, Scheduled

Duration in Previous: 27m, 0m

📅

Dispatch Scheduled by Mandy Newman

Scheduled For: 2025-10-27T12:00:00.000+0000

⏱️

▶

2 Labor Added Oct 27, 4:44 PM

Labor Added → Status: Tech On Site

🔧

Status: Tech On Site by Horace Barnes

From: Scheduled

To: Tech On Site

Duration in Previous: 6h 31m

⏳ 3.9 business days

⏱️

Labor Added Oct 30, 8:34 AM

Type: Labor

Status: Open

Qty: 6

⏳ 2.0 business days

⏱️

2x Labor Added Oct 31, 5:05 PM

Type: Labor

Status: Open

Qty: 9

⏳ 1.9 business days

🚗

▶

2 Status: Tech Off Site Nov 3, 9:29 AM

Status: Tech Off Site → Status: Completed

✔️

Status: Completed by Horace Barnes

From: Tech Off Site

To: Completed

Duration in Previous: 2m

🏁

Status: Closed by Horace Barnes Nov 3, 9:43 AM

From: Completed

To: Closed

Duration in Previous: 10m

Bottlenecks

Tech On Site

Duration: 5.4 business days (threshold: 1.0 business days)

Exceeded by 4.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Closed

Priority

PC

Type

Training

Branch

ERLA - PROD

Technician

Horace Barnes

Scheduled

Oct 27, 8:00 AM

Created

Oct 27, 9:45 AM

Invoice #

N/A

Work Details (4)

Name	Type	Status	Qty	Amount	Date
WL-02985656	Labor	Open	9	$0.00	Oct 27, 4:44 PM
WL-02989472	Labor	Open	6	$0.00	Oct 30, 8:34 AM
WL-02992217	Labor	Open	9	$0.00	Oct 31, 5:05 PM
WL-02992218	Labor	Open	9	$0.00	Oct 31, 5:05 PM