Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311482 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Oct 27, 2025 → Nov 18, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (11 biz days late)
Active: 16 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
▶ Clock Running
Status: Created
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Oct 27 → Nov 18, 2025
15 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 16 of ? biz days used
Created: Oct 27, 2025 Completed: Nov 19, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 27 → Oct 27 Created ▶ Running 0 0
Oct 27 → Nov 18 Assigned ▶ Running 15 15
Nov 18 → Nov 18 Entered ▶ Running 0 15
Nov 18 → Nov 18 Ready for Scheduling ▶ Running 0 15
Nov 18 → Nov 18 Assigned ▶ Running 0 15
Nov 18 → Nov 19 Tech On Site ▶ Running 1 16
Dispatch 0.0d
Coordinators 16.4d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
16.4 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Oct 27, 2025 Due: Oct 31, 2025 Completed: Nov 19, 2025 (18 days late)
📅
16.0 days Total Age
⏱️
16.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
15.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Kevin Cogdill — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 17, 2025
Visit 2 Nov 18, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 128 days old
🚨
Primary Delay 16.0 days stuck in "Assigned"
⏱️
Total Delay 15.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
16.4d / 0.5d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Med Surg Bed, Electric

Timeline

📋
▶
3 Work Order Created Oct 27, 11:22 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jennifer Johnson
Technician: Joe Evans
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 15.0 business days
💵
Expenses Added Nov 17, 12:10 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Nov 18, 9:18 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 7.5, 1, 470
🆕
▶
2 Status: Entered Nov 18, 1:28 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill Nov 18, 4:20 PM
From: Assigned
To: Tech On Site
Duration in Previous: 2h 51m
⏱️
▶
3 Labor Added Nov 18, 7:15 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 2h 57m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Nov 19, 1:49 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 21, 2:53 PM
Invoice Number: SM-246987

Bottlenecks

Assigned
Duration: 16.0 business days (threshold: 4.0 business hours)
Exceeded by 15.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Oct 27, 11:22 AM
Invoice #
SM-246987

Work Details (5)

Name Type Status Qty Amount Date
WL-03009840 Expenses Open 1 $0.00 Nov 17, 12:10 PM
WL-03010897 Labor Open 7.5 $0.00 Nov 18, 9:18 AM
WL-03010898 Expenses Open 1 $0.00 Nov 18, 9:18 AM
WL-03010899 Travel Open 470 $0.00 Nov 18, 9:18 AM
WL-03012028 Labor Open 1.25 $0.00 Nov 18, 7:15 PM

Details