Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311494 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Oct 27, 2025 → Oct 27, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (4 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 27, 2025)
▶ Clock Running
Status: Created
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 27, 2025 Completed: Oct 27, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 27 → Oct 27 Created ▶ Running 0 0
Oct 27 → Oct 27 Ready for Scheduling ▶ Running 0 0
Oct 27 → Oct 27 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.2d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
0.0 days
Billing
0.2 days
Created: Oct 27, 2025 Due: Nov 30, 2025 Completed: Oct 27, 2025 (34 days early)
📅
0.2 days Total Age
⏱️
1.8d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 1.8 days stuck in "Closed"
⏱️
Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM DUE
⚠️ Problem Description
Requested by Joe Evans: November PM
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 27, 11:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Oct 27, 12:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 31m
⏱️
▶
3 2x Labor Added Oct 27, 1:25 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Joe Evans
From: Assigned
To: Completed
Duration in Previous: 1h 8m
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Oct 28, 11:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 2m
📨
▶
2 Status: Invoice Pending Oct 28, 12:49 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Oct 31, 9:11 PM
Invoice Number: SM-244958

Bottlenecks

Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Oct 27, 11:46 AM
Invoice #
SM-244958

Work Details (2)

Name Type Status Qty Amount Date
WL-02985375 Labor Open 1 $0.00 Oct 27, 1:25 PM
WL-02985376 Labor Open 0.5 $0.00 Oct 27, 1:25 PM

Details