Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311499 ↗ ServiceMax

TORION USA • Repair • PC

📍 Torion USA — 530 Summit Point Drive, Henrietta NY, 14467

Oct 27, 2025 → Oct 27, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (4 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 27, 2025)
0d
▶ Clock Running
Status: Created
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 27, 2025 Completed: Oct 27, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 27 → Oct 27 Created ▶ Running 0 0
Oct 27 → Oct 27 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 1.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
1.9 days
Over SLA
Created: Oct 27, 2025 Due: Oct 31, 2025 Completed: Oct 27, 2025 (4 days early)
📅
0.0 days Total Age
⏱️
1.9d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 1.9 days stuck in "Ready to Bill"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Purchase of Tip Seal Kit
📄 Description
IDP7/IDP10 TIP SEAL KIT

Timeline

📋
▶
6 Work Order Created Oct 27, 11:53 AM
Work Order Created → Labor Added → Status: Assigned → Technician Assigned → Expenses Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: N/A
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Tami Dawe
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
📄
Status: Ready to Bill by Tami Dawe Oct 27, 12:48 PM
From: Closed
To: Ready to Bill
Duration in Previous: 50m
📨
▶
2 Status: Invoice Pending Oct 28, 9:26 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 71.0 business days
🧾
Invoice Created Feb 11, 10:44 AM
Invoice Number: SM-244904

Bottlenecks

Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Oct 27, 11:53 AM
Invoice #
SM-244904

Work Details (2)

Name Type Status Qty Amount Date
WL-02985255 Labor Open - $234.00 Oct 27, 11:54 AM
WL-02985264 Expenses Open 1 $30.00 Oct 27, 11:56 AM

Details