Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311507 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Oct 27, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (38 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Nov 3, 2025)
▶ Clock Running
Status: Created
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 27 → Nov 2, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Completed
Nov 2 → Nov 2, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Closed
Nov 2 → Nov 3, 2025
1 business day (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Incomplete
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 5 of ? biz days used
Created: Oct 27, 2025 Completed: Nov 3, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 27 → Oct 27 Created ▶ Running 0 0
Oct 27 → Nov 2 Scheduled ▶ Running 4 4
Nov 2 → Nov 2 Completed ▶ Running 0 4
Nov 2 → Nov 3 Closed ▶ Running 1 5
Nov 3 → Nov 3 Incomplete ▶ Running 0 5
Dispatch 0.0d
Coordinators 5.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Oct 27, 2025 Due: Dec 31, 2025 Completed: Oct 31, 2025 (61 days early)
📅
5.0 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 27, 2025
Visit 2 Oct 30, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Closed
1.9d / 1.0d SLA
07e-Partial Project
3.4d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/27/2025 RArnold - Dispatching to Davon for SN#100393215 & 100408890  located at US MED in Exton PA

🔧 Work Performed
FCO86600069
🔍 Technician Findings
FCO86600069
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Oct 27, 12:16 PM
Work Order: WO-01311507
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 27, 12:22 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-27T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 6m
⏱️
▶
2 2x Labor Added Oct 27, 10:40 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏳ 3.2 business days
⏱️
Labor Added Oct 30, 9:45 PM
Type: Labor
Status: Open
Qty: 2.5
⏳ 1.3 business days
⏱️
Labor Added Nov 2, 1:17 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Davon Cox Nov 2, 3:09 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 3h, 0m
⚠️
Status: Incomplete by Fady Messak Nov 3, 2:20 AM
From: Closed, Incomplete, Completed
To: Incomplete, Completed, Closed
Duration in Previous: 11h 10m
⏱️
▶
2 Labor Added Nov 3, 3:56 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 39m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 0h
💰
Status: Invoiced by Josh Longway Nov 7, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 47m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:31 PM
Invoice Number: SM-245922

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Oct 27, 8:00 AM
Created
Oct 27, 12:16 PM
Invoice #
SM-245922

Work Details (6)

Name Type Status Qty Amount Date
WL-02986058 Labor Open 3.5 $0.00 Oct 27, 10:40 PM
WL-02986059 Labor Open 6.25 $475.00 Oct 27, 10:40 PM
WL-02986061 Labor Open 1 $775.00 Oct 27, 10:44 PM
WL-02990945 Labor Open 2.5 $190.00 Oct 30, 9:45 PM
WL-02993242 Labor Open 0.5 $310.00 Nov 2, 1:17 PM
WL-02994372 Labor Open 0.016666666666667 $266.00 Nov 3, 3:56 PM

Details