Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311540 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Oct 27, 2025 → Oct 31, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 3, 2025
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 1, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Oct 27 → Nov 1, 2025
4 business days (counted)
Running total: 4 of 5 biz days used
Created: Oct 27, 2025 Completed: Nov 1, 2025
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 27 → Oct 27 Created ▶ Running 0 0 / 5
Oct 27 → Oct 27 Ready for Scheduling ▶ Running 0 0 / 5
Oct 27 → Nov 1 Assigned ▶ Running 4 4 / 5
Dispatch 0.0d
Coordinators 4.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.7 days
Over SLA
Billing
0.0 days
Created: Oct 27, 2025 Due: Nov 3, 2025 Completed: Nov 1, 2025 (2 days early)
📅
4.7 days Total Age
⏱️
4.5d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 4.5 days stuck in "Assigned"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
4.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Side control Linkage.
🔍 Technician Findings
Stretcher will not stay in steer mode.
⚠️ Problem Description
Requested by Ray-Anthony Alston: Stretcher will not stay in steer mode.
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Oct 27, 2:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Oct 27, 3:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 28m
⚠️ 5.0 business days
⏱️
▶
3 4x Labor Added Oct 31, 10:56 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 4d 7h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.1 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 3, 3:39 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
📨
Status: Invoice Pending by Hannah Shaw Nov 3, 3:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 19m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 4, 5:55 PM
Invoice Number: SM-245519

Bottlenecks

Assigned
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Oct 27, 2:06 PM
Invoice #
SM-245519

Work Details (4)

Name Type Status Qty Amount Date
WL-02992797 Labor Open 1.5 $0.00 Oct 31, 10:56 PM
WL-02992798 Labor Open 1 $0.00 Oct 31, 10:56 PM
WL-02992799 Travel Open 24.6 $0.00 Oct 31, 10:56 PM
WL-02992800 Parts Open 1 $0.00 Oct 31, 10:56 PM

Details