Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311541 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Oct 27, 2025 → Nov 3, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 3, 2025
✗ SLA Missed
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 3, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
5d
▶ Clock Running
Status: Assigned
Oct 27 → Nov 3, 2025
5 business days (counted)
Running total: 5 of 5 biz days used
Created: Oct 27, 2025 Completed: Nov 3, 2025
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 27 → Oct 27 Created ▶ Running 0 0 / 5
Oct 27 → Oct 27 Ready for Scheduling ▶ Running 0 0 / 5
Oct 27 → Nov 3 Assigned ▶ Running 5 5 / 5
Dispatch 0.0d
Coordinators 5.7d
Field Work 0.0d
Billing 3.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.7 days
Over SLA
Field Work
0.0 days
Billing
3.0 days
Over SLA
Created: Oct 27, 2025 Due: Nov 3, 2025 Completed: Nov 3, 2025 (on time)
📅
5.7 days Total Age
⏱️
5.5d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
9.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 5.5 days stuck in "Assigned"
⏱️
Total Delay 9.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
5.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced both cylinders on stretcher.
🔍 Technician Findings
Stretcher is drifting.
⚠️ Problem Description
Requested by Ray-Anthony Alston: Stretcher is drifting.
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Oct 27, 2:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Oct 27, 3:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 28m
⚠️ 6.0 business days
⏱️
▶
3 4x Labor Added Nov 3, 4:01 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 7d 1h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 6, 9:32 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
⏳ 3.0 business days
📨
Status: Invoice Pending by Yecenia Campos Nov 11, 12:05 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4d 14h, 0m
⏳ 1.0 business days
🧾
Invoice Created Nov 12, 12:09 PM
Invoice Number: SM-246169

Bottlenecks

Assigned
Duration: 5.5 business days (threshold: 4.0 business hours)
Exceeded by 5.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Oct 27, 2:06 PM
Invoice #
SM-246169

Work Details (4)

Name Type Status Qty Amount Date
WL-02994381 Labor Open 1 $0.00 Nov 3, 4:01 PM
WL-02994382 Labor Open 2.5 $0.00 Nov 3, 4:01 PM
WL-02994383 Travel Open 23.8 $0.00 Nov 3, 4:01 PM
WL-02994384 Parts Open 2 $0.00 Nov 3, 4:01 PM

Details