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WO-01311559 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 GULF BREEZE HOSPITAL PENSACOLA — 1110 GULF BREEZE PKWY OFC, Pensacola FL, 32561

Oct 27, 2025 → Nov 5, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 3, 2025
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Paused: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
6d
▶ Clock Running
Status: Assigned
Oct 27 → Nov 4, 2025
6 business days (counted)
Running total: 6 of 5 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Nov 4 → Nov 5, 2025
1 business day (not counted)
▶ Clock Running
Status: Tech On Site
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 6 of 5 biz days used
Created: Oct 27, 2025 Completed: Nov 5, 2025
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 27 → Oct 27 Created ▶ Running 0 0 / 5
Oct 27 → Oct 27 Ready for Scheduling ▶ Running 0 0 / 5
Oct 27 → Nov 4 Assigned ▶ Running 6 6 / 5
Nov 4 → Nov 5 Awaiting Parts ⏸ Paused 1 —
Nov 5 → Nov 5 Tech On Site ▶ Running 0 6 / 5
Dispatch 0.0d
Material Management 2.0d
Coordinators 5.8d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
5.8 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Oct 27, 2025 Due: Nov 3, 2025 Completed: Nov 5, 2025 (1 days late)
📅
7.6 days Total Age
⏱️
5.7d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
8.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 31, 2025
Visit 2 Nov 5, 2025

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 5.7 days stuck in "Assigned"
⏱️
Total Delay 8.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
5.7d / 0.5d SLA
Awaiting Parts
2.0d / 3.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/31 CRW - Additional damage to bed cable. Requested quote from linet.


10.30.25 hshaw - PO received


Requested cancelation for parts, obtained from customer
🔧 Work Performed
Removed Damaged Nurse call cable, replaced nurse call cable, nurse call junction box, tested and returned to service.
🔍 Technician Findings
Damaged Nurse call cable. Note on bed - Calling nurse station. Found additional damage on Cable connection on bed. Requested quote from Linet.
⚠️ Problem Description
Out of scope repair physical damage - Nurse call cable Walker, Craig
📄 Description
Linet Eleganza 4 Critical Care Bed

Timeline

📋
▶
2 Work Order Created Oct 27, 3:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 27, 3:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6m
⚠️ 5.0 business days
⏱️
3x Labor Added Oct 31, 3:40 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 11
⏳ 2.0 business days
📦
▶
2 Parts Requested Nov 3, 8:01 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Craig Walker
From: Assigned
To: Awaiting Parts
Duration in Previous: 7d 5h
⏳ 2.5 business days
🔧
Status: Tech On Site by Kevin Cogdill Nov 5, 4:59 PM
From: Awaiting Parts
To: Tech On Site
Duration in Previous: 1d 20h
⏱️
2x Labor Added Nov 5, 5:10 PM
Type: Labor, Parts
Status: Open
Qty: 3, 1
✔️
▶
2 Status: Completed Nov 5, 5:17 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.8 business days
📄
▶
2 Status: Ready to Bill Nov 12, 10:09 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 13, 10:51 AM
Invoice Number: SM-246272

Bottlenecks

Assigned
Duration: 5.7 business days (threshold: 4.0 business hours)
Exceeded by 5.2 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days

🔗 Related Artifacts

📦
Parts Order 00084678
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Oct 27, 3:00 PM
Invoice #
SM-246272

Work Details (5)

Name Type Status Qty Amount Date
WL-02991973 Labor Open 0.5 $0.00 Oct 31, 3:40 PM
WL-02991974 Labor Open 0.5 $47.50 Oct 31, 3:40 PM
WL-02991975 Travel Open 11 $0.00 Oct 31, 3:40 PM
WL-02997579 Labor Open 3 $285.00 Nov 5, 5:10 PM
WL-02997580 Parts Open 1 $0.00 Nov 5, 5:10 PM

Details