Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311598 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Providence Regional Medical Center Everett — 1321 Colby Ave, Everett WA, 98201

Oct 27, 2025 → Nov 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (5 biz days late)
Active: 10 biz days
🕐 Clock stopped: Completed (Nov 10, 2025)
▶ Clock Running
Status: Created
Oct 27 → Oct 28, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Oct 28 → Nov 10, 2025
9 business days (counted)
Running total: 10 of ? biz days used
Created: Oct 27, 2025 Completed: Nov 10, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 27 → Oct 28 Created ▶ Running 1 1
Oct 28 → Oct 28 Ready for Scheduling ▶ Running 0 1
Oct 28 → Nov 10 Scheduled ▶ Running 9 10
Coordinators 10.7d
Billing 1.8d
✗ SLA Missed
Coordinators
10.7 days
Over SLA
Billing
1.8 days
Created: Oct 27, 2025 Due: Dec 31, 2025 Completed: Nov 10, 2025 (51 days early)
📅
9.8 days Total Age
⏱️
9.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
9.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
37 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Nov 2, 2025
Visit 2 Nov 3, 2025
Visit 3 Nov 4, 2025
Visit 4 Nov 5, 2025
Visit 5 Nov 6, 2025
Visit 6 Nov 7, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 9.0 days stuck in "Scheduled"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
10.2d / 2.0d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
1.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/27/2025 1659 from Abby Lefelhoc; 1747 LM w/AF re host; 2145 AF avail; 1321 LM w/AM; 1633 AM ack cnfm; 11/3/2025 1740 AM says working dbls T-W; 1758 LM w/Abby Lefelhoc

Timeline

📋
Work Order Created Oct 27, 5:47 PM
Work Order: WO-01311598
Type: CSOL Orientation
Priority: PSM
📅
Status: Ready for Scheduling by Caitlin Mcgee Oct 28, 1:21 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 19h 34m
👷
▶
2 Technician Assigned Oct 28, 4:46 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3h 25m
⏳ 4.9 business days
⏱️
▶
3 3x Labor Added Nov 3, 5:42 PM
3x Labor Added → 9x Expenses Added → 6x Expenses Added
💵
9x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
6x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Nov 3, 6:09 PM
Type: Labor
Status: Open
Qty: 13
⏳ 4.7 business days
⏱️
▶
2 Labor Added Nov 7, 5:27 PM
Labor Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 0.8 business days
⏱️
▶
4 Labor Added Nov 9, 10:48 PM
Labor Added → 2x Labor Added → 7x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 6, 8
⏱️
7x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 8
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 4
⏱️
Labor Added Nov 9, 10:59 PM
Type: Labor
Status: Open
Qty: 12
✔️
Status: Completed by Alex Majetich Nov 9, 11:23 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 12d 7h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Wayne Rush Nov 13, 12:13 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 12h
📨
Status: Invoice Pending by Timothy Amburgey Nov 13, 12:32 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19m
⏳ 2.0 business days
💰
Status: Invoiced by Timothy Amburgey Nov 14, 12:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 0h
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:53 PM
Invoice Number: SM-246427

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Alexandra Majetich
Scheduled
Nov 3, 1:00 PM
Created
Oct 27, 5:47 PM
Invoice #
SM-246427

Work Details (37)

Name Type Status Qty Amount Date
WL-02994710 Labor Open 0.5 $20.00 Nov 3, 5:42 PM
WL-02994711 Labor Open 4 $828.00 Nov 3, 5:42 PM
WL-02994712 Labor Open 0.5 $20.00 Nov 3, 5:43 PM
WL-02994713 Expenses Open 1 $744.71 Nov 3, 5:44 PM
WL-02994714 Expenses Open 1 $185.52 Nov 3, 5:44 PM
WL-02994715 Expenses Open 1 $185.52 Nov 3, 5:44 PM
WL-02994716 Expenses Open 1 $185.52 Nov 3, 5:44 PM
WL-02994717 Expenses Open 1 $185.52 Nov 3, 5:44 PM
WL-02994718 Expenses Open 1 $185.52 Nov 3, 5:44 PM
WL-02994721 Expenses Open 1 $263.74 Nov 3, 5:44 PM
WL-02994722 Expenses Open 1 $46.69 Nov 3, 5:44 PM
WL-02994723 Expenses Open 1 $306.00 Nov 3, 5:44 PM
WL-02994724 Expenses Open 1 $52.00 Nov 3, 5:45 PM
WL-02994725 Expenses Open 1 $52.00 Nov 3, 5:46 PM
WL-02994726 Expenses Open 1 $52.00 Nov 3, 5:46 PM
WL-02994727 Expenses Open 1 $52.00 Nov 3, 5:46 PM
WL-02994728 Expenses Open 1 $52.00 Nov 3, 5:46 PM
WL-02994729 Expenses Open 1 $52.00 Nov 3, 5:46 PM
WL-02994732 Labor Open 13 $520.00 Nov 3, 6:09 PM
WL-03000418 Labor Open 0.5 $20.00 Nov 7, 5:27 PM
WL-03000419 Expenses Open 1 $6.00 Nov 7, 5:29 PM
WL-03000420 Expenses Open 1 $6.00 Nov 7, 5:29 PM
WL-03000421 Expenses Open 1 $6.00 Nov 7, 5:29 PM
WL-03000422 Expenses Open 1 $5.00 Nov 7, 5:29 PM
WL-03001714 Labor Open 2 $828.00 Nov 9, 10:48 PM
WL-03001716 Labor Open 6 $402.00 Nov 9, 10:50 PM
WL-03001717 Labor Open 8 $76.00 Nov 9, 10:50 PM
WL-03001723 Labor Open 0.5 $20.00 Nov 9, 10:52 PM
WL-03001721 Labor Open 0.5 $20.00 Nov 9, 10:52 PM
WL-03001720 Labor Open 0.5 $20.00 Nov 9, 10:52 PM
WL-03001722 Labor Open 8 $828.00 Nov 9, 10:52 PM
WL-03001724 Labor Open 0.5 $20.00 Nov 9, 10:53 PM
WL-03001725 Labor Open 8 $828.00 Nov 9, 10:53 PM
WL-03001726 Labor Open 0.5 $20.00 Nov 9, 10:53 PM
WL-03001727 Labor Open 0.5 $20.00 Nov 9, 10:53 PM
WL-03001728 Labor Open 4 $828.00 Nov 9, 10:54 PM
WL-03001729 Labor Open 12 $480.00 Nov 9, 10:59 PM

Details