Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311620 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Oct 28, 2025 → Nov 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 18, 2025
✓ SLA Met (8 biz days early)
Active: 6 biz days
🕐 Clock stopped: Invoiced (Nov 5, 2025)
6d
▶ Clock Running
Status: Created
Oct 28 → Nov 5, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Completed
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 6 of ? biz days used
Created: Oct 28, 2025 Invoiced: Nov 5, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 28 → Nov 5 Created ▶ Running 6 6
Nov 5 → Nov 5 Completed ▶ Running 0 6
Dispatch 7.0d
Field Work 0.0d
Billing 3.0d
✓ SLA Met
Dispatch
7.0 days
Over SLA
Field Work
0.0 days
Billing
3.0 days
Over SLA
Created: Oct 28, 2025 Due: Nov 18, 2025 Completed: Nov 5, 2025 (13 days early)
📅
7.0 days Total Age
⏱️
7.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
9.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 127 days old
🚨
Primary Delay 7.0 days stuck in "Entered"
⏱️
Total Delay 9.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
Exchange TS 800 Pump Module, 220V, 1PH

Timeline

📋
Work Order Created Oct 28, 9:11 AM
Work Order: WO-01311620
Type: Repair
Priority: PC
🔩
Parts Added Oct 28, 3:16 PM
Type: Parts
Status: Open
Qty: 1
⚠️ 7.0 business days
✔️
▶
3 Status: Completed Nov 5, 9:57 AM
Status: Completed → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Kim Pearson
From: Completed, Assigned
To: Assigned, Closed
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Tami Dawe Nov 6, 9:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 32m
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Nov 10, 12:42 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Nov 10, 4:38 PM
Invoice Number: SM-246108

Bottlenecks

Entered
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Oct 28, 9:11 AM
Invoice #
SM-246108

Work Details (1)

Name Type Status Qty Amount Date
WL-02986700 Parts Open 1 $1,222.50 Oct 28, 3:16 PM

Details