📍 Connecticut Childrens Medical Ctr — 282 Washington St, Hartford CT, 06106
Oct 28, 2025 → Oct 31, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 8, 2025
✓ SLA Met (5 biz days early)
Active: 3 biz days
🕐 Clock stopped: Invoiced (Nov 1, 2025)
▶ Clock Running
Status: Created
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 28 → Oct 29, 2025
1 business day (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Oct 29 → Nov 1, 2025
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Completed
Nov 1 → Nov 1, 2025
0 business days (counted)
Running total: 3 of ? biz days used
Created: Oct 28, 2025Invoiced: Nov 1, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 28 → Oct 28
Created
▶ Running
0
0
Oct 28 → Oct 28
Assigned
▶ Running
0
0
Oct 28 → Oct 29
Scheduled
▶ Running
1
1
Oct 29 → Nov 1
Tech On Site
▶ Running
2
3
Nov 1 → Nov 1
Completed
▶ Running
0
3
Dispatch1.8d
Coordinators2.0d
Field Work2.2d
Billing14.2d
✓ SLA Met
Dispatch
1.8 days
Over SLA
Coordinators
2.0 days
Field Work
2.2 days
Over SLA
Billing
14.2 days
Over SLA
Created: Oct 28, 2025
Due: Nov 8, 2025
Completed: Nov 1, 2025 (7 days early)
📅
4.0 daysTotal Age
⏱️
12.0d in Ready to BillLongest Stage
🔄
11 transitionsStatus Changes
⚠️
13.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joseph Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1Oct 29, 2025
Visit 2Oct 31, 2025
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 127 days old
🚨
Primary Delay12.0 days stuck in "Ready to Bill"
⏱️
Total Delay13.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
2.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
14.2d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
L2 Screening
1.8d / 1.0d SLA
L2 Review
4.6d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/27/2025 RArnold - Dispatching to April for 10/29
🔧Work Performed
Installation five Giraffe Bedded Warmers and Accessories Complete.
🔍Technician Findings
Installation five Giraffe Bedded Warmers and Accessories Complete.
⚠️Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD
Scale serial number(s): TBD
*See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded), Giraffe)