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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311652 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Connecticut Childrens Medical Ctr — 282 Washington St, Hartford CT, 06106

Oct 28, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 8, 2025
✓ SLA Met (5 biz days early)
Active: 3 biz days
🕐 Clock stopped: Invoiced (Nov 1, 2025)
▶ Clock Running
Status: Created
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 28 → Oct 29, 2025
1 business day (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Oct 29 → Nov 1, 2025
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Nov 1 → Nov 1, 2025
0 business days (counted)
Running total: 3 of ? biz days used
Created: Oct 28, 2025 Invoiced: Nov 1, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 28 → Oct 28 Created ▶ Running 0 0
Oct 28 → Oct 28 Assigned ▶ Running 0 0
Oct 28 → Oct 29 Scheduled ▶ Running 1 1
Oct 29 → Nov 1 Tech On Site ▶ Running 2 3
Nov 1 → Nov 1 Tech Off Site ▶ Running 0 3
Dispatch 2.9d
Coordinators 2.0d
Field Work 2.2d
Billing 14.2d
✓ SLA Met
Dispatch
2.9 days
Over SLA
Coordinators
2.0 days
Field Work
2.2 days
Over SLA
Billing
14.2 days
Over SLA
Created: Oct 28, 2025 Due: Nov 8, 2025 Completed: Nov 1, 2025 (7 days early)
📅
4.0 days Total Age
⏱️
12.0d in Ready to Bill Longest Stage
🔄
13 transitions Status Changes
⚠️
15.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joseph Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 29, 2025
Visit 2 Oct 31, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 127 days old
🚨
Primary Delay 12.0 days stuck in "Ready to Bill"
⏱️
Total Delay 15.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
2.2d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
14.2d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
L2 Screening
2.8d / 1.0d SLA
L2 Review
3.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/27/2025 RArnold - Dispatching to Carlos for 10/29

🔧 Work Performed
Installation of 8 Giraffe Omnibeds and accessories complete.
🔍 Technician Findings
Installation of 8 Giraffe Omnibeds and accessories complete.
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 25 GOB - 25 BSPT

Timeline

📋
Work Order Created Oct 28, 10:20 AM
Work Order: WO-01311652
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Oct 28, 10:59 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 39m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-29T12:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Oct 29, 6:26 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 7h
⏱️
2x Labor Added Oct 29, 8:36 PM
Type: Labor
Status: Open
Qty: 2.5, 1.5
⏳ 2.4 business days
⏱️
▶
4 8x Labor Added Oct 31, 8:10 PM
8x Labor Added → Status: Tech Off Site → Status: Completed → Status: Closed
🚗
Status: Tech Off Site by Joseph Nuovo
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2d 1h
✔️
Status: Completed by Joseph Nuovo
From: Tech Off Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.5 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 3, 9:03 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 13h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Nov 4, 9:41 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 1d 0h
📄
Status: Ready to Bill by Timothy Amburgey Nov 4, 10:03 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 21m
🚨 12.0 business days
💵
▶
3 Status: Billing Review Nov 20, 12:49 PM
Status: Billing Review → Labor Added → Status: L2 Screening
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey
From: Billing Review
To: L2 Screening
Duration in Previous: 1m
⏳ 3.0 business days
👀
Status: L2 Review by Sean Currie Nov 24, 1:24 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 4d 0h
⏳ 4.0 business days
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 6d 23h
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:08 PM
Invoice Number: 247866

Bottlenecks

Tech On Site
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
L2 Screening
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Oct 29, 8:00 AM
Created
Oct 28, 10:20 AM
Invoice #
247866

Work Details (11)

Name Type Status Qty Amount Date
WL-02988968 Labor Open 2.5 $380.00 Oct 29, 8:36 PM
WL-02988969 Labor Open 1.5 $100.00 Oct 29, 8:36 PM
WL-02992574 Labor Open 2 $250.00 Oct 31, 8:10 PM
WL-02992575 Labor Open 8.5 $1,140.00 Oct 31, 8:10 PM
WL-02992576 Labor Open 2 $0.00 Oct 31, 8:10 PM
WL-02992577 Expenses Open 1 $0.00 Oct 31, 8:10 PM
WL-02992578 Expenses Open 1 $0.00 Oct 31, 8:10 PM
WL-02992579 Expenses Open 1 $0.00 Oct 31, 8:10 PM
WL-02992580 Travel Open 97 $0.00 Oct 31, 8:10 PM
WL-02992581 Travel Open 97 $0.00 Oct 31, 8:10 PM
WL-03014719 Labor Open 0.016666666666667 $38.00 Nov 20, 12:50 PM

Details