Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311654 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Connecticut Childrens Medical Ctr — 282 Washington St, Hartford CT, 06106

Oct 28, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 8, 2025
✓ SLA Met (5 biz days early)
Active: 3 biz days
🕐 Clock stopped: Invoiced (Nov 1, 2025)
▶ Clock Running
Status: Created
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 28 → Nov 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Oct 28, 2025 Invoiced: Nov 1, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 28 → Oct 28 Created ▶ Running 0 0
Oct 28 → Oct 28 Assigned ▶ Running 0 0
Oct 28 → Nov 1 Scheduled ▶ Running 3 3
Dispatch 1.8d
Coordinators 4.0d
Billing 14.2d
✓ SLA Met
Dispatch
1.8 days
Over SLA
Coordinators
4.0 days
Over SLA
Billing
14.2 days
Over SLA
Created: Oct 28, 2025 Due: Nov 8, 2025 Completed: Nov 1, 2025 (7 days early)
📅
4.0 days Total Age
⏱️
12.0d in Ready to Bill Longest Stage
🔄
8 transitions Status Changes
⚠️
14.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 29, 2025
Visit 2 Oct 31, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 127 days old
🚨
Primary Delay 12.0 days stuck in "Ready to Bill"
⏱️
Total Delay 14.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
14.2d / 1.0d SLA
L2 Screening
1.8d / 1.0d SLA
L2 Review
4.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/27/2025 RArnold - Dispatching to Joseph for 10/29

🔧 Work Performed
Installation of 2 Giraffe incubator and accessories complete.
🔍 Technician Findings
Installation of 2 Giraffe incubator and accessories complete.
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe Incubator Carestation CS1
📞 Call Description
GEHC MIC Installation - 10 GINC

Timeline

📋
Work Order Created Oct 28, 10:21 AM
Work Order: WO-01311654
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Oct 28, 11:01 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 40m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-29T12:00:00.000+0000
⏳ 4.0 business days
⏱️
7x Labor Added Oct 31, 7:56 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.5, 0.25, 1, 97
✔️
Status: Completed by April Nuovo Oct 31, 8:16 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 9h, 0m
⏳ 1.5 business days
⏱️
▶
2 Labor Added Nov 3, 9:04 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 13h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Nov 4, 9:25 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
🚨 12.0 business days
🔍
Status: L2 Screening by Timothy Amburgey Nov 20, 12:52 PM
From: Ready to Bill
To: L2 Screening
Duration in Previous: 16d 3h
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Nov 21, 1:39 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 1d 0h
⚠️ 5.0 business days
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 9d 22h
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:08 PM
Invoice Number: 247866

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
L2 Screening
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
April Nuovo
Scheduled
Oct 29, 8:00 AM
Created
Oct 28, 10:21 AM
Invoice #
247866

Work Details (8)

Name Type Status Qty Amount Date
WL-02992560 Labor Open 2.5 $250.00 Oct 31, 7:56 PM
WL-02992561 Labor Open 2.5 $460.00 Oct 31, 7:56 PM
WL-02992562 Labor Open 2 $0.00 Oct 31, 7:56 PM
WL-02992563 Labor Open 0.25 $100.00 Oct 31, 7:56 PM
WL-02992564 Expenses Open 1 $0.00 Oct 31, 7:56 PM
WL-02992565 Travel Open 97 $0.00 Oct 31, 7:56 PM
WL-02992566 Travel Open 97 $0.00 Oct 31, 7:56 PM
WL-02993664 Labor Open 0.016666666666667 $38.00 Nov 3, 9:04 AM

Details