Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311657 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Oct 28, 2025 → Oct 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 18, 2025
✓ SLA Met (12 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Oct 30, 2025)
▶ Clock Running
Status: Created
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Oct 28 → Oct 30, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Oct 28, 2025 Completed: Oct 30, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 28 → Oct 28 Created ▶ Running 0 0
Oct 28 → Oct 30 Assigned ▶ Running 2 2
Dispatch 0.0d
Coordinators 3.0d
Field Work 0.4d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Field Work
0.4 days
Billing
0.4 days
Created: Oct 28, 2025 Due: Nov 18, 2025 Completed: Oct 30, 2025 (19 days early)
📅
3.0 days Total Age
⏱️
3.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 127 days old
🚨
Primary Delay 3.0 days stuck in "Assigned"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.0d / 0.5d SLA
Completed
0.4d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 600 MODULE

Timeline

📋
▶
4 Work Order Created Oct 28, 10:39 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 2m
⏳ 3.0 business days
✔️
Status: Completed by Kim Pearson Oct 30, 11:25 AM
From: Assigned
To: Completed
Duration in Previous: 2d 0h
🏁
Status: Closed by Tami Dawe Oct 30, 2:55 PM
From: Completed
To: Closed
Duration in Previous: 3h 29m
📄
Status: Ready to Bill by Tami Dawe Oct 31, 9:28 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 33m
📨
▶
2 Status: Invoice Pending Oct 31, 12:36 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:33 AM
Invoice Number: SM-245376

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Oct 28, 10:39 AM
Invoice #
SM-245376

Work Details (1)

Name Type Status Qty Amount Date
WL-02986336 Parts Open 1 $929.50 Oct 28, 10:40 AM

Details