Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311658 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Oct 28, 2025 → Nov 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 19, 2025
✓ SLA Met
Active: 15 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
▶ Clock Running
Status: Created
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Oct 28 → Nov 19, 2025
15 business days (counted)
Running total: 15 of ? biz days used
Created: Oct 28, 2025 Completed: Nov 19, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 28 → Oct 28 Created ▶ Running 0 0
Oct 28 → Nov 19 Assigned ▶ Running 15 15
Dispatch 0.0d
Coordinators 16.0d
Billing 0.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
16.0 days
Over SLA
Billing
0.8 days
Created: Oct 28, 2025 Due: Nov 19, 2025 Completed: Nov 19, 2025 (on time)
📅
16.0 days Total Age
⏱️
16.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
15.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 127 days old
🚨
Primary Delay 16.0 days stuck in "Assigned"
⏱️
Total Delay 15.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
16.0d / 0.5d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE DS 102 PUMP 1 PH W/W MOTOR

Timeline

📋
▶
4 Work Order Created Oct 28, 10:41 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1m
🚨 16.0 business days
✔️
Status: Completed by Tami Dawe Nov 19, 3:31 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 22d 5h, 0m
📄
Status: Ready to Bill by Kim Pearson Nov 20, 9:34 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 2m
📨
▶
2 Status: Invoice Pending Nov 20, 3:53 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Nov 21, 12:33 PM
Invoice Number: SM-247100

Bottlenecks

Assigned
Duration: 16.0 business days (threshold: 4.0 business hours)
Exceeded by 15.5 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Oct 28, 10:41 AM
Invoice #
SM-247100

Work Details (1)

Name Type Status Qty Amount Date
WL-02986340 Parts Open 1 $619.00 Oct 28, 10:42 AM

Details