📍 Schneider Electric USA Inc — 70 Mechanic St, Foxboro MA, 02035
Oct 28, 2025 → Nov 12, 2025
✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (8 biz days late)
Active: 12 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
▶ Clock Running
Status: Created
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Oct 28 → Nov 14, 2025
12 business days (counted)
Running total: 12 of ? biz days used
Created: Oct 28, 2025Completed: Nov 14, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 28 → Oct 28
Created
▶ Running
0
0
Oct 28 → Nov 14
Assigned
▶ Running
12
12
Dispatch0.0d
Coordinators13.0d
Field Work0.0d
Billing0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
13.0 days
Over SLA
Field Work
0.0 days
Billing
0.8 days
Created: Oct 28, 2025
Due: Nov 28, 2025
Completed: Nov 12, 2025 (16 days early)
📅
11.0 daysTotal Age
⏱️
13.0d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
13.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 127 days old
🚨
Primary Delay13.0 days stuck in "Assigned"
⏱️
Total Delay13.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
13.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform Bench Overhaul: Evaluated, unit has a bad turbo pump.
11/12/2025 Started tear down unit, clean valve block, replace all O-ring, internal leak
valve, internal calibrated leak, exchange turbo pump. Cleaned inside spec-tube body, ion chamber, ion support pole, replace new filament, metal gasket, retorque spec-tube header.
Started up unit, perform fine test procedure, record parameter, chart record MDL/Helium stability, Unit leak check ok shut off unit, drain oil from pump, pack it up, ship unit back to customer.
🔍Technician Findings
BAD TURBO PUMP
⚠️Problem Description
Note
22.10.2025 08:41:52 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-10-22 08:41:40
Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017
Trade services; if a "Request for RA" form is returned with the purchase order, please attach it to the notification e-mail.
bench overhaul; turbo
📄Description
VS MR15 Mobile Leak Detector
📞Call Description
VPD Bench Overhaul Trade
Timeline
📋
▶
3
Work Order Created Oct 28, 11:51 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLPBIA4, Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
🚨13.0 business days
🔩
6x Parts Added Nov 14, 11:41 AM
Type:Parts
Status:Open
Qty:1
✔️
▶
3
Status: Completed Nov 14, 12:04 PM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:8
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:4m
⏳1.8 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARANov 17, 6:36 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 18h
📨
▶
2
Status: Invoice Pending Nov 17, 1:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳3.0 business days
🧾
Invoice Created Nov 19, 7:59 AM
Invoice Number:SM-246783
Bottlenecks
Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)