📍 Lawrence Livermore National Lab — 7000 East Ave, LIVERMORE CA, 94550
Oct 28, 2025 → Nov 11, 2025
✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (6 biz days late)
Active: 9 biz days
🕐 Clock stopped: Completed (Nov 11, 2025)
▶ Clock Running
Status: Created
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Oct 28 → Nov 3, 2025
4 business days (counted)
Running total: 4 of ? biz days used
5d
▶ Clock Running
Status: Tech On Site
Nov 3 → Nov 11, 2025
5 business days (counted)
Running total: 9 of ? biz days used
Created: Oct 28, 2025Completed: Nov 11, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 28 → Oct 28
Created
▶ Running
0
0
Oct 28 → Nov 3
Assigned
▶ Running
4
4
Nov 3 → Nov 11
Tech On Site
▶ Running
5
9
Dispatch0.0d
Coordinators4.9d
Field Work6.0d
Billing2.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
4.9 days
Over SLA
Field Work
6.0 days
Over SLA
Billing
2.9 days
Over SLA
Created: Oct 28, 2025
Due: Nov 28, 2025
Completed: Nov 11, 2025 (17 days early)
📅
9.9 daysTotal Age
⏱️
6.0d in Tech On SiteLongest Stage
🔄
6 transitionsStatus Changes
⚠️
12.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 127 days old
🚨
Primary Delay6.0 days stuck in "Tech On Site"
⏱️
Total Delay12.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.9d / 0.5d SLA
Tech On Site
6.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Replaced turbo pump and IDP dry pump with exchange units.
Reset IDP hours to 0.
Cleaned, reassembled and tested TPS to factory specifications.
⚠️Problem Description
Note
21.10.2025 16:32:58 WIGEORGE
unit prematurely shipped by customer to Santa Clara site. Julie is dealing with customer.
____________________
Note
08.10.2025 17:24:33 JUFOSTER
Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington)
____________________
Note
08.10.2025 17:16:53 WF-BATCH
Agent: JUFOSTER Timestamp: 2025-10-08 17:16:46
IT20324002 tps noisy
📄Description
TPS-compact TV84 KF40-115V
📞Call Description
VPD Bench Overhaul Trade
Timeline
📋
▶
3
Work Order Created Oct 28, 12:48 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLPCIA4, Shawn Kelley
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
⚠️5.0 business days
🔧
Status: Tech On Site by Shawn KelleyNov 3, 9:12 AM
From:Assigned
To:Tech On Site
Duration in Previous:5d 21h
⚠️5.0 business days
⏱️
Labor Added Nov 7, 1:13 PM
Type:Labor
Status:Open
Qty:4
⏳2.0 business days
🔩
2x Parts Added Nov 11, 11:18 AM
Type:Parts
Status:Open
Qty:1
✔️
Status: Completed by Shawn KelleyNov 11, 11:23 AM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:8d 2h, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Hannah ShawNov 13, 12:09 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 0h
⏳3.0 business days
📨
▶
2
Status: Invoice Pending Nov 17, 1:09 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.9 business days
🧾
Invoice Created Nov 19, 7:13 AM
Invoice Number:SM-246781
Bottlenecks
Assigned
Duration: 4.9 business days (threshold: 4.0 business hours)
Exceeded by 4.4 business days
Tech On Site
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)