📍 University of Nebraska — 639 N 12 St, Lincoln NE, 68588
Oct 28, 2025 → Dec 5, 2025
✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (21 biz days late)
Active: 25 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
▶ Clock Running
Status: Created
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Oct 28 → Dec 5, 2025
25 business days (counted)
Running total: 25 of ? biz days used
Created: Oct 28, 2025Completed: Dec 5, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 28 → Oct 28
Created
▶ Running
0
0
Oct 28 → Dec 5
Assigned
▶ Running
25
25
Dispatch0.0d
Coordinators25.9d
Billing7.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.9 days
Over SLA
Billing
7.7 days
Over SLA
Created: Oct 28, 2025
Due: Nov 28, 2025
Completed: Dec 5, 2025 (6 days late)
📅
25.9 daysTotal Age
⏱️
25.9d in AssignedLongest Stage
🔄
5 transitionsStatus Changes
⚠️
30.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 127 days old
🚨
Primary Delay25.9 days stuck in "Assigned"
⏱️
Total Delay30.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
25.9d / 0.5d SLA
Closed
0.7d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
6.4d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Replaced display with new.
Replaced IDP dry pump and turbo pump with exchanges.
Replaced controller with new.
Cleaned, reassembled and tested TPS system to factory specifications.
🔍Technician Findings
Display is smashed. No power from controller to display.
⚠️Problem Description
Note
09.10.2025 13:22:52 JUFOSTER
Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington)
____________________
Note
09.10.2025 13:18:15 WF-BATCH
Agent: JUFOSTER Timestamp: 2025-10-09 13:18:08
IT20184001 The pressure display is not working. The pump is making unusual noise seems like turbo pump is not working.
📄Description
TPS-compact TV84 KF40-115V
📞Call Description
VPD Bench Overhaul Trade
Dec 5, 2025 4:33pm
@MICHAEL MCNAMARA I have reviewed and moved WO to RTB.
Timeline
📋
▶
3
Work Order Created Oct 28, 12:57 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLPCIA4, Shawn Kelley
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
🚨26.0 business days
⏱️
▶
2
Labor Added Dec 5, 10:16 AM
Labor Added → 4x Parts Added
🔩
4x Parts Added
Type:Parts
Status:Open
Qty:1
✔️
Status: Completed by Shawn KelleyDec 5, 10:37 AM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:37d 22h, 0m
📄
Status: Ready to Bill by Hannah ShawDec 5, 4:20 PM
From:Closed
To:Ready to Bill
Duration in Previous:5h 43m
⏳2.0 business days
📨
Status: Invoice Pending by Hannah ShawDec 8, 4:00 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2d 23h
⚠️7.0 business days
🧾
▶
2
Invoice Created Dec 16, 1:31 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:7d 21h
Bottlenecks
Assigned
Duration: 25.9 business days (threshold: 4.0 business hours)
Exceeded by 25.4 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Invoice Pending
Duration: 6.4 business days (threshold: 2.0 business days)