Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311692 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Emory Decatur Hospital — 2701 N Decatur Rd, Decatur GA, 30033

Oct 28, 2025 → Nov 5, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 4, 2025
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
6d
▶ Clock Running
Status: Assigned
Oct 28 → Nov 5, 2025
6 business days (counted)
Running total: 6 of 5 biz days used
Created: Oct 28, 2025 Completed: Nov 5, 2025
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 28 → Oct 28 Created ▶ Running 0 0 / 5
Oct 28 → Oct 28 Ready for Scheduling ▶ Running 0 0 / 5
Oct 28 → Nov 5 Assigned ▶ Running 6 6 / 5
Dispatch 0.0d
Coordinators 6.9d
Billing 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.9 days
Over SLA
Billing
1.0 days
Created: Oct 28, 2025 Due: Nov 4, 2025 Completed: Nov 5, 2025 (on time)
📅
6.9 days Total Age
⏱️
6.8d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
8.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 127 days old
🚨
Primary Delay 6.8 days stuck in "Assigned"
⏱️
Total Delay 8.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
6.8d / 0.5d SLA
Closed
3.2d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/5/25- TGifford; Entry delayed due to site offload
🔧 Work Performed
Removed and replaced worn latch plate assembly(parts from trunk stock); verified operation of siderail assembly. Bed returned in good working condition. Repair completed on 10/28/25. Time added for completed repair.
🔍 Technician Findings
The latch plate inside the left siderail assembly is worn and requires replacement.
⚠️ Problem Description
Requested by Torre Gifford: Left siderail not working.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 28, 1:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 28, 1:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16m
⚠️ 7.0 business days
⏱️
▶
2 2x Labor Added Nov 5, 5:30 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Torre Gifford
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 8d 5h, 0m
⏳ 3.8 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 11, 5:19 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 23h
📨
Status: Invoice Pending by Hannah Shaw Nov 12, 10:03 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 16h 43m, 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 13, 10:50 AM
Invoice Number: SM-246270

Bottlenecks

Assigned
Duration: 6.8 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Torre Gifford
Scheduled
N/A
Created
Oct 28, 1:06 PM
Invoice #
SM-246270

Work Details (2)

Name Type Status Qty Amount Date
WL-02997608 Labor Open 1.25 $0.00 Nov 5, 5:30 PM
WL-02997609 Parts Open 1 $0.00 Nov 5, 5:30 PM

Details